Teresa Carmichael
Transportation
North Little Rock,AR
Summary
Professional Profile Background extensively in inside sales and fleet management. Experienced in communicating with professionals in corporate setting. Strong management, computer and problem-solving skills. Highly organized and self-motivated. Team driving 48 states Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
EDI Auditor
New Prime, Inc
02.2022 - Current
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Complied with established internal procedures by examining reports, processes and documentation.
- Conducted compliance audits of payments and receipts to determine compliance with Federal food and agriculture regulatory requirements.
- Worked flexible hours across night, weekend and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Worked well in team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
OTR Fleet Manager
Time-DC
11.2013 - 10.2021
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Maintained accurate driver information for delivery scheduling.
- Managed employee scheduling, payroll and data collection to maximize project outcomes.
- Created documents by reviewing data to recommended courses of action for senior decision-making processes.
- Introduced incentivization programs to increase employee performances.
- Worked effectively in fast-paced environments
- Organized and detail-oriented with a strong work ethic
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Demonstrated leadership skills in managing projects from concept to completion
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Learned and adapted quickly to new technology and software applications
- Managed time efficiently in order to complete all tasks within deadlines
Customer Service Representative
Transland
04.2010 - 11.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
OTR Team Truck Driver
Above Par
02.2008 - 03.2010
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Maximized load safety by balancing, securing and weighing products.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Dropped and hooked trailers and changed configuration of equipment.
- Verified contents of inventory loads against Bills of Lading.
OTR Team Truck Driver
FTS
07.2007 - 02.2008
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Maximized load safety by balancing, securing and weighing products.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Verified contents of inventory loads against Bills of Lading.
OTR Team Truck Driver
Above Par, Inc
03.2006 - 06.2007
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Maximized load safety by balancing, securing and weighing products.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Verified contents of inventory loads against Bills of Lading.
OTR Fleet Manager
New Rising Fenix
11.2005 - 03.2006
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Maintained accurate driver information for delivery scheduling.
- Introduced incentivization programs to increase employee performances.
Education
No Degree - Office Supervision And Management
Dale Carnegie
Springfield, MO05.2003
Associates - Computer Programming
Pulaski Technical College
North Little Rock, AR06.1982
Skills
- Interviewing and Counseling
- Business Operations Analysis
- Goal Development
- Negotiation and Conflict Resolution
- Audit Programs and Processes
- Contract Compliance
- Operational Effectiveness
- Continuing Education
- Regulatory Compliance
- Customer Inquiries
- Payroll Processing
- Microsoft Office
Timeline
EDI Auditor
New Prime, Inc
02.2022 - Current
OTR Fleet Manager
Time-DC
11.2013 - 10.2021
Customer Service Representative
Transland
04.2010 - 11.2013
OTR Team Truck Driver
Above Par
02.2008 - 03.2010
OTR Team Truck Driver
FTS
07.2007 - 02.2008
OTR Team Truck Driver
Above Par, Inc
03.2006 - 06.2007
OTR Fleet Manager
New Rising Fenix
11.2005 - 03.2006
No Degree - Office Supervision And Management
Dale Carnegie
Associates - Computer Programming
Pulaski Technical College
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