Teresa Cassidy
Rochester
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service at M&T Bank. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in transaction processing and compliance, consistently meeting operational standards while identifying sales opportunities to drive business growth.
Overview
44
44
years of professional experience
Work History
Cashier
Chili Liquor Store
08.2023 - Current
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product selection and answered inquiries regarding inventory.
- Handled cash, credit, and debit transactions while adhering to company policies.
Senior Operations Coordinator
M&T Bank
09.1981 - 12.2019
- Developed and maintained project documentation for tracking progress and ensuring compliance with company audit standards
- Adhered to the established customer service standards and met customer needs that mattered most to them
- Educated customers directly with digital demonstrations
- Actively engaged in lobby management
- Accurately balanced and processed customer transactions efficiently following Bank Policy
- Took ownership of escalated account services issues until resolution; complete and accurately logged all customer complaints in the appropriate system.
- Identified sales opportunities and provided introduction to appropriate banking partner
- Completed branch-related operational activities as appropriate
- Processed customer/account maintenance accurately
- Completed Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities
- Adhered to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Education
Business
Eastridge High School
Rochester, NYSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Chili Liquor Store
08.2023 - Current
Senior Operations Coordinator
M&T Bank
09.1981 - 12.2019
Business
Eastridge High School
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