Teresa Castillo
Orange,CA
Summary
Highly experienced customer service/cashier with a track record of handling high volumes of customers in fast-paced environments. Exceptional problem-solving skills and ability to adapt to new situations. Committed to delivering the highest quality of customer service while continuously learning new programs and processes.
Overview
13
13
years of professional experience
Work History
Inventory Specialist
Forever 21
Los Angeles, California
09.2013 - 01.2015
- Conducted periodic inventories and physical counts of product supplies.
- Monitored stock levels to ensure availability of products.
- Ensured proper storage conditions for all items in the warehouse.
- Created reports on inventory activity, shortages, overages..
- Investigated discrepancies between physical count and computer records.
- Obtained up-to-date inventory figures by computing data extracted from sales orders, production records and purchase invoices.
Cashier
Smart & Final
Los Angeles, California
01.2006 - 08.2010
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier
La Bakery
Los Angeles, California
02.2002 - 05.2003
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
Education
High School Diploma -
Lincoln High School
Los Angeles, CA05-2001
Skills
- Effective Leadership Skills
- Objective-Focused
- Effective Under Pressure
- Dedicated to Professional Growth
- Organizational Skills
- Effective Communication Skills
- Independent and Collaborative Worker
- High Job Motivation
Languages
English
Professional
Spanish
Professional
Timeline
Inventory Specialist
Forever 21
09.2013 - 01.2015
Cashier
Smart & Final
01.2006 - 08.2010
Cashier
La Bakery
02.2002 - 05.2003
High School Diploma -
Lincoln High School
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