Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Life Goals
Timeline
Generic

Teresa Caulk

Rochester,NY

Summary

Dynamic warehouse associate with proven expertise at Amazon LLC in inventory management and order fulfillment. Recognized for enhancing operational efficiency and maintaining safety compliance. Adept at equipment operation and effective communication, consistently delivering high-quality results while supporting team objectives. Committed to excellence in a fast-paced environment.

Overview

34
34
years of professional experience

Work History

Warehouse Associate

Amazon LLC
08.2022 - 03.2025
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Used scanners to track parcel information, condition or receipt.
  • Used pallet jacks to move items to and from warehouse locations.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Received deliveries, scanned packages, and updated orders in internal database.
  • Labeled containers correctly for product identification purposes.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Communicated effectively with team members on matters related to work assignments.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
  • Staged and sorted multiple types of products for loading.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Adhered strictly to company policies regarding quality control measures throughout the shipping process.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.

Personal Care Aide

Private Care
Fayetteville, NC
02.2004 - 01.2024
  • Various clients with diverse needs from daily living assistance to medical assistance, financial assistance, overall health and wellbeing for each client
  • Provided ongoing compassionate patient care for each client.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Ambulated individuals around home, public and medical locations.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Provided emotional support to clients by listening to their concerns and providing comfort.
  • Ensured that all safety measures were followed within the home environment at all times.
  • Improved patient outlook and daily living through compassionate care.
  • Recorded client status progress and challenges in logbooks and reports.
  • Monitored health and well-being of clients and reported significant health changes.
  • Followed safe lifting and transferring techniques to transport residents.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Followed care plan and directions to administer medications.
  • Maintained detailed records of services performed on clients.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Organized and maintained supplies in the home environment to ensure client safety.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Observed changes in behavior or physical condition of clients and reported any significant changes promptly to supervisor and nursing staff members.
  • Tracked and reported clients' progress based on observations and conversations.
  • Assisted clients with daily activities such as bathing, dressing, and grooming.
  • Assisted clients with maintaining good personal hygiene.
  • Assisted with meal planning to meet nutritional plans.
  • Prepared meals according to dietary specifications and assisted with feeding when necessary.
  • Drove clients to doctors' appointments and social outings.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Transported clients to doctor appointments or other outings in a timely manner.
  • Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.

Cage Cashier

Tioga Racetrack and Casino
07.2021 - 12.2021
  • Process and pay out patron’s winnings, file necessary Title 31’s and MTR Reports to follow New York State Gaming Commissions Laws and Regulations
  • File necessary federal government tax reports
  • Assess patron’s winning reports for possible money laundering possibilities, offer literature for possible gambling addictions

Manager

Friendly Check Cashing
08.2008 - 09.2012
  • Company Overview: Money Service Business that offered banking and monetary services such as bill pay, money gram, western union, money order purchases
  • Balance tills, make schedules, hold monthly business location meetings, bank deposits, change orders
  • Kept up with the constant certifications for myself and all employees, kept all records for the correct length of time per federal and state regulations
  • Loss prevention and balanced budget, ordered supplies, and trained
  • Money Service Business that offered banking and monetary services such as bill pay, money gram, western union, money order purchases

Gas Station Manager

Exxon Mobil
08.2004 - 07.2008
  • Organizing daily staff schedules and assigning shifts.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Handled customer complaints in a professional manner while resolving issues promptly.
  • Managing financial transactions such as deposits, refunds, credits.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
  • Responding quickly to emergency situations involving hazardous materials or spills.
  • Maintaining accurate records of fuel and other store inventory levels.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
  • Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
  • Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
  • Scheduling maintenance services for pumps and other equipment as needed.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Coordinating deliveries of fuel products from vendors or suppliers on a regular basis.
  • Enforcing company policies related to employee conduct or personal hygiene standards.
  • Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
  • Delegated work to staff, setting priorities and goals.
  • Approving purchase orders for supplies required by the gas station's operations.
  • Implementing security measures such as surveillance cameras or alarm systems when necessary.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitoring gas prices to ensure they remain competitive in the market.
  • Preparing reports on sales, profits, losses, expenses, and other business activity data.
  • Investigating any complaints from customers regarding pricing discrepancies or product quality issues.
  • Training new employees on safety protocols and operational processes related to running a gas station.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Assisting with stocking shelves with merchandise according to planograms or instructions from corporate headquarters.
  • Completed routine maintenance and repair.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Customer Service Agent

Coronado Cleaners & Laundry
12.2000 - 04.2004
  • Received laundry, sent it back to be cleaned, then bagged, hung, then delivered to customer
  • Closer, balanced tills at the end of shifts
  • Bank drops
  • Tracked orders from placement to delivery using internal systems.
  • Answered incoming calls promptly and professionally within company standards.
  • Strengthened customer retention by offering discount options.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Performed administrative duties related to customer service such as filing documents or completing paperwork.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

General Laborer

Gillis Hill Farms
09.1991 - 09.1998
  • Assisted in seeding, planting, care, and harvesting of several crops throughout the season
  • Demonstrated best safety practices working at heights and lifting various objects.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
  • Followed instructions from supervisors regarding specific tasks that needed to be completed.
  • Prepared items for transportation installing bracing, padding and strapping to prevent damage.
  • Signaled equipment operators to facilitate alignment, movement or adjustment of machinery.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Inspected tools and equipment for proper functioning prior to use.
  • Completed variety of physical labor tasks.
  • Performed demanding physical work over extended periods and modeled positive attitude.

Education

Some College (No Degree) - Biotechnology

FTCC
Fayetteville, NC

Some College (No Degree) - Electronic Medical Records

Miller-Motte College
Fayetteville, NC

Skills

  • Responsive Engagement
  • Inventory management
  • Order fulfillment
  • Material handling
  • Warehouse organization
  • Shipping procedures
  • Safety compliance
  • Data entry
  • Quality control
  • Team communication
  • Equipment operation
  • Time management
  • Problem solving
  • Attention to detail
  • Customer service
  • Record preparation
  • Warehouse operations
  • Excellent driving record
  • Barcode scanning
  • Damage control
  • Lifting and sorting
  • Order picking
  • Complex Problem-solving
  • Basic math
  • Inventory control
  • Shipping and receiving
  • Warehouse environment safety
  • Labeling and boxing
  • Operations support
  • Inventory transport
  • Workplace cleanliness
  • Cardboard baling
  • Warehouse safety
  • Stock control
  • Effective Communicator
  • Reliable
  • Dependable
  • Supportive
  • Loading and unloading
  • Pallet jacking
  • Trash collection
  • Warehouse tools operation
  • Team collaboration
  • Problem-solving
  • Dock leveling
  • Receiving and processing shipments
  • Picking and packing
  • Deadline adherence
  • Basic mathematics

Hobbies and Interests

  • Art
  • Crafts
  • Photography
  • Music

Life Goals

To move forward with Amazon to assist in continuing to make our warehouse an even more enjoyable place to work and be a part of, by assisting employees with their concerns and needs.

Timeline

Warehouse Associate

Amazon LLC
08.2022 - 03.2025

Cage Cashier

Tioga Racetrack and Casino
07.2021 - 12.2021

Manager

Friendly Check Cashing
08.2008 - 09.2012

Gas Station Manager

Exxon Mobil
08.2004 - 07.2008

Personal Care Aide

Private Care
02.2004 - 01.2024

Customer Service Agent

Coronado Cleaners & Laundry
12.2000 - 04.2004

General Laborer

Gillis Hill Farms
09.1991 - 09.1998

Some College (No Degree) - Biotechnology

FTCC

Some College (No Degree) - Electronic Medical Records

Miller-Motte College

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Teresa Caulk