Teresa Centamore
Receptionist
Cypress,TX
Summary
Dedicate worker with excellent experience in multiple industries. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills. People-oriented Front Office Receptionist 3 years of experience with a proven talent for completing tasks with professionalism and timeliness. Distinguished history of effective budgeting and proactive streamlining.
Overview
2
2
years of professional experience
Work History
Front Office Receptionist
Texas Star Gymnastics
Tomball, Texas
05.2022 - 06.2022
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Interacted with customers by phone, email, or in person to provide information.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Prepared weekly employee work schedules for team members.
- Increased productivity by cleaning and organizing supplies.
- Maintained clean reception area to promote positive, professional environment for clients.
Front of House Team Member
Camp Bow Wow Cypress
Cypress, TX
09.2020 - 06.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Scheduled numerous reservations and appointments
- Handled money and worked correct POS system for cash and card payments
- Helped with getting dogs safely to play areas
- Addressed and dog wound or injury
Cashier
Raising Cane's Chicken Fingers
Tomball, TX
10.2019 - 01.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Completed inventory counts and ordered merchandise.
- Greeted customers entering the store and responded promptly to customer needs.
- Stocked, tagged, and displayed merchandise as required.
- Tallied cash drawer at the beginning and end of each work shift.
Drive-Thru Cashier
UKISS
Spring, Texas
08.2018 - 10.2018
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Understood restaurant menu, limited-time offers, and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Balanced cash drawer at beginning and close of shift.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments, and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
Education
Veterinary Technology - Veterinary Technology
Ashworth College
Norcross, GA01.2024
Event Planning - Meeting And Event Planning
Ashworth College
Norcross, GA01.2024
High School Diploma -
James Madison Online High School
Norcross, GA10.2020
Skills
- Correspondence Distribution
- Special Projects
- Reminder Calls
- Call Transfers
- Customer Complaint Resolution
- Office Supplies and Inventory
- Staff Meetings
- Call Answering and Routing
- Customer Inquiries
- Greeting and Seating Clients
- Administrative Skills
- Data Entry and Database Software
- Phone Call Direction
- Maintaining Office Records
- High-Volume Environments
- Office Workflow Support
- Correspondence and Office Documents
- Customer Transactions
- Phone Inquiries
- Guest Satisfaction
- Employee Timesheet Processing
- Time Sheet Preparation
- Word Processing
- Staff Recruiting
Timeline
Front Office Receptionist
Texas Star Gymnastics
05.2022 - 06.2022
Front of House Team Member
Camp Bow Wow Cypress
09.2020 - 06.2022
Cashier
Raising Cane's Chicken Fingers
10.2019 - 01.2020
Drive-Thru Cashier
UKISS
08.2018 - 10.2018
Veterinary Technology - Veterinary Technology
Ashworth College
Event Planning - Meeting And Event Planning
Ashworth College
High School Diploma -
James Madison Online High School
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