Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Chambliss

Morrow,GA

Summary

Savvy Senior Store Manager with 25 years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.

Overview

30
30
years of professional experience

Work History

Senior Store Manager

Clipper Petroleum
01.2013 - Current
  • Implemented innovative marketing campaigns to drive foot traffic and increase brand awareness in the local community.
  • Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
  • Streamlined store operations by implementing efficient systems/processes that maximized productivity without sacrificing quality or customer experience.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Conducted regular financial analyses to identify areas of improvement and make data-driven decisions for future growth.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
  • Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Planned and assigned workload by delegating tasks and directing team members.
  • Maintained quality through training and coaching during daily activities.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.

General Manager

Rent A Center
01.1994 - 12.2012
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Interacted well with customers to build connections and nurture relationships.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed budget implementations, employee evaluations, and contract details.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Strengthened communication skills through regular interactions with others.

Education

High School Diploma -

Sylacauga High School
Sylacauga, AL
06.1990

Skills

  • Customer Service Management
  • Inventory Management
  • Employee Motivation
  • Relationship Building
  • Revenue Generation
  • P&L Management
  • Team Leadership
  • Customer Service
  • Recruitment
  • Staff Development
  • Hiring and Onboarding
  • Employee Development
  • Revenue Growth
  • Staff Scheduling
  • Scheduling
  • P&L Administration
  • Payroll Administration and Timekeeping
  • Desktops, Laptops, and Mobile Devices
  • Store operations
  • Business Management
  • Employee Relations
  • Sound Judgment
  • Sales Coaching
  • Teamwork and Collaboration
  • Staff training/development
  • Policies and procedures implementation

Timeline

Senior Store Manager

Clipper Petroleum
01.2013 - Current

General Manager

Rent A Center
01.1994 - 12.2012

High School Diploma -

Sylacauga High School

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Teresa Chambliss