Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Chaston

Vet assistant
Livonia,MI

Summary

Dedicated veterinary professional with extensive experience at Wayne Mercy Animal Hospital, excelling in patient care and client communication. Proficient in surgical assistance and medical record-keeping, I enhance clinic efficiency and client satisfaction through compassionate support and meticulous attention to detail. Committed to promoting animal health and well-being in every interaction.

Overview

18
18
years of professional experience

Work History

Vet Assistant

Wayne Mercy Animal Hospital
08.2024 - Current
  • Assisted veterinarians during exams and procedures, ensuring smooth workflow and patient comfort.
  • Administered medications and vaccinations as directed, maintaining detailed records of treatments.
  • Monitored animal behavior and health status, promptly reporting concerns to veterinary staff.
  • Prepared surgical instruments and equipment, adhering to strict sanitation protocols.
  • Educated pet owners on post-treatment care and preventative health measures.
  • Coordinated appointment schedules, optimizing clinic operations for efficiency and client satisfaction.
  • Maintained inventory of medical supplies, ensuring availability for daily operations.
  • Supported training of new staff members in hospital procedures and client service standards.
  • Improved patient care by assisting veterinarians with examinations and treatments.
  • Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
  • Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
  • Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
  • Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
  • Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
  • Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
  • Promoted a safe environment for both staff and patients by adhering to strict sanitation protocols in all work areas.
  • Collaborated effectively with other vet assistants to streamline daily operations within the clinic setting.
  • Strengthened client trust in the clinic by offering compassionate support during difficult decisions such as euthanasia or adoption surrender.
  • Streamlined appointment scheduling to maximize daily client visits and maintain a smooth workflow for the veterinary team.
  • Restrained animals for examination and treatment.
  • Maintained clean and safe animal living areas.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Educated clients on post-surgical care and nutrition.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Monitored vital signs and provided nursing care for animals.
  • Assisted veterinarians with euthanasia of animals.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Prepared and administered diets and feedings according to instructions.

Receptionist

Polished Paw
08.2023 - 08.2024
  • Managed front desk operations, ensuring seamless customer service and efficient appointment scheduling.
  • Assisted clients with inquiries, providing accurate information about services and pricing options.
  • Operated multi-line phone system to handle incoming calls and redirect to appropriate staff members.
  • Coordinated with team members to streamline daily operations and enhance office productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Scheduled office meetings and client appointments for staff teams.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Kennel Attendant

Pet Keepers Kennel
04.2017 - 07.2019
  • Provided daily care and supervision for dogs and cats, ensuring cleanliness and comfort.
  • Administered medications and treatments as directed by veterinary staff to maintain health standards.
  • Monitored animal behavior and reported any concerns to management for timely intervention.
  • Assisted in maintaining kennel facilities, including cleaning enclosures and organizing supplies efficiently.
  • Implemented feeding schedules and dietary recommendations to support pet well-being.
  • Contributed to a positive environment through teamwork, enhancing overall customer satisfaction with services provided.
  • Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
  • Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Developed strong relationships with clients by effectively communicating updates on their pets'' stay at the facility.
  • Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.

Vet Assistant

Angel Animal Hospital
06.2007 - 07.2009
  • Assisted veterinarians during exams and procedures, ensuring smooth workflow and patient comfort.
  • Administered medications and vaccinations as directed, maintaining detailed records of treatments.
  • Monitored animal behavior and health status, promptly reporting concerns to veterinary staff.
  • Prepared surgical instruments and equipment, adhering to strict sanitation protocols.
  • Educated pet owners on post-treatment care and preventative health measures.
  • Coordinated appointment schedules, optimizing clinic operations for efficiency and client satisfaction.
  • Maintained inventory of medical supplies, ensuring availability for daily operations.
  • Supported training of new staff members in hospital procedures and client service standards.
  • Improved patient care by assisting veterinarians with examinations and treatments.
  • Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
  • Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
  • Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
  • Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
  • Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
  • Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
  • Promoted a safe environment for both staff and patients by adhering to strict sanitation protocols in all work areas.
  • Collaborated effectively with other vet assistants to streamline daily operations within the clinic setting.
  • Strengthened client trust in the clinic by offering compassionate support during difficult decisions such as euthanasia or adoption surrender.
  • Streamlined appointment scheduling to maximize daily client visits and maintain a smooth workflow for the veterinary team.
  • Restrained animals for examination and treatment.
  • Maintained clean and safe animal living areas.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Educated clients on post-surgical care and nutrition.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Monitored vital signs and provided nursing care for animals.
  • Assisted veterinarians with euthanasia of animals.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Prepared and administered diets and feedings according to instructions.

Education

Farmington Central High School
Farmington Hills, MI
06.2007

Skills

  • Animal behavior
  • Appointment scheduling
  • Medical record-keeping
  • Client communication
  • Vaccine administration
  • Reception duties
  • Euthanasia assistance
  • Sanitation protocols
  • Pharmacy inventory
  • Patient care
  • Preventative care
  • Physical examinations
  • Diagnostic imaging
  • Dental procedures
  • Parasite control
  • Surgical assistance
  • Animal restraint
  • Animal handling
  • Anesthesia monitoring
  • Cleaning and sanitizing
  • Animal safety
  • Medication administration
  • Post operative care
  • Animal grooming
  • Urgent care
  • Patient flow management
  • Proficient in software
  • Client education
  • Emergency and preventive care
  • Tick removal
  • Patient bathing
  • Reception area maintenance
  • Sample collection
  • Reception support
  • Surgical procedures and support
  • Veterinary standards and procedures
  • Customer service
  • Basic animal care
  • Relationship building
  • Attention to detail
  • Prescription filling
  • Emergency response
  • First aid
  • Patient care plans
  • Illness assessment and treatment
  • Patient recordkeeping
  • Wound care
  • Preventive care
  • Immunization administration
  • Canine health issues
  • Customer billing
  • Problem identification
  • Post-surgical monitoring
  • Medical charting
  • Patient care monitoring
  • Sales and upselling
  • Specimen collection
  • Patient discharge
  • Dental care
  • Routine examinations
  • Veterinarian assistance
  • Patient Check-ins
  • Supply ordering and restocking
  • Dietary needs

Timeline

Vet Assistant

Wayne Mercy Animal Hospital
08.2024 - Current

Receptionist

Polished Paw
08.2023 - 08.2024

Kennel Attendant

Pet Keepers Kennel
04.2017 - 07.2019

Vet Assistant

Angel Animal Hospital
06.2007 - 07.2009

Farmington Central High School

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Teresa Chaston Vet assistant