Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Chewning

Teresa Chewning

Tampa,FL

Summary

Self-starter with strong problem-solving skills; Takes ownership of assigned tasks; Can work in a team-based environment and contribute both as a leader and team player; Good customer relationship skills and follow through; Ambitious with a strong work ethic; Willingness and ability to learn new things; Pays attention to detail and organized; Always positive, helpful & courteous; Highly creative & innovative; passionate about helping others. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.

Overview

21
21
years of professional experience

Work History

Provider Outreach Representative

Inovalon
09.2019 - 11.2023
  • Use sales/communication skills to explain the ePASS portal and convince the provider offices to register for and use the portal for patient health risk assessments
  • Conduct webinars to provider offices using Teams meeting format and Power Point for presentations
  • Provide customer service follow ups and built provider office relationships to ensure continued use of ePASS portal
  • Provide peer-to-peer coaching
  • Developed my own templates for email communications and spreadsheets for tracking communications
  • Maintained consistent top performance on submissions metrics
  • Use of Salesforce and other programs to document and track calls.

Health Care Coordinator

Health Integrated, EXL Technology Solutions, LLC
04.2018 - 09.2019
  • Use sales/communication skills to explain programs and schedule appointments with health plan members
  • Telecommunication service for scheduling appointments for health plans with members; performing satisfaction surveys
  • Email communications using Outlook, Skype; Data entry into Finesse dialer, Care Radius
  • Create PowerPoint presentations for team training.

Intake Coordinator

Health Integrated, EXL Technology Solutions, LLC
11.2014 - 04.2018
  • Handle incoming behavioral health crisis calls
  • Set up cases/events for behavioral health intake by phone and by fax
  • Email communications using Outlook, Google mail, sheets and documents
  • Data entry into Cameo dialer, Dynamo Trakker, Jiva, and Customer Care Medical systems/programs.

Member Specialist

Matrix Medical Network
07.2012 - 08.2014
  • Telecommunication outbound sales/inbound service for customer relations
  • Used rapport building/communication skills to schedule appointments with Medicare Advantage members for health plans
  • Email communications using MS Outlook
  • Data entry into MS Excel formatted systems.

Sales Consultant

Alorica Inc.
06.2008 - 11.2011
  • Consultative Sales Methods to set appointments for AMEX (American Express) Outside Field Sales Reps working in the Middle market ($4 million to $2 Billion range)
  • Database input & management
  • Training other employees on software & soft skills.

Insurance Sales Agent

AFLAC
01.2007 - 06.2008
  • Outside sales, including sourcing my own leads; Product presentations to employers & employees
  • Application submissions
  • Follow-up services, as needed.

Customer Account Specialist

Perry Ellis, Int'l
07.2002 - 10.2006
  • Inspecting / evaluating of sample garments against specification data
  • Completing lab testing; Reviewing independent lab results
  • Corresponding with contractors; Maintaining/distributing reports of testing/sample status
  • Training personnel in lab, evaluation & office work.

Education

2 Years of College or a Technical or Vocational School - Electronics Engineering

DeVry Institute of Technology

1 Year of College or a Technical or Vocational School - Business

Hillsborough Community College
Tampa, FL

2 Years of College or a Technical or Vocational School - Business Management

Florida Community College of Jacksonville
Jacksonville, FL

State Licensed 2006-2008 -

Life, Health & Variable Annuities 40-hour State Licensing Course

Skills

  • Product and service knowledge
  • Sales Presentations
  • Salesforce
  • Attention to Detail
  • Outbound and inbound calls
  • Objection handling
  • Relationship Building
  • Consultative Sales
  • Account Management

Timeline

Provider Outreach Representative

Inovalon
09.2019 - 11.2023

Health Care Coordinator

Health Integrated, EXL Technology Solutions, LLC
04.2018 - 09.2019

Intake Coordinator

Health Integrated, EXL Technology Solutions, LLC
11.2014 - 04.2018

Member Specialist

Matrix Medical Network
07.2012 - 08.2014

Sales Consultant

Alorica Inc.
06.2008 - 11.2011

Insurance Sales Agent

AFLAC
01.2007 - 06.2008

Customer Account Specialist

Perry Ellis, Int'l
07.2002 - 10.2006

2 Years of College or a Technical or Vocational School - Electronics Engineering

DeVry Institute of Technology

1 Year of College or a Technical or Vocational School - Business

Hillsborough Community College

2 Years of College or a Technical or Vocational School - Business Management

Florida Community College of Jacksonville

State Licensed 2006-2008 -

Life, Health & Variable Annuities 40-hour State Licensing Course

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