Teresa Chiang

• Greeted customers entering restaurant and responded promptly to customer needs.
• Addressed customer needs and made product recommendations to increase sales.
• Worked closely with shift manager to solve problems and handle customer concerns.
• As Server: Served customers with food and beverage requests in a
  timely manner. Routinely cleaned work areas, glassware, and
  silverware. Resolved complaints quickly and efficiently to maintain customer satisfaction. Ensured tables and silverware were placed presentably and neatly.
• As Cashier: Consistently provided professional, friendly, and
  engaging service to customers. Operated POS system. Ensured accuracy of orders and financial transactions.

• Conferred with clients by email, online chat, or telephone to assist in troubleshooting various game titles.
• Provided account assistance and game progression knowledge for in-game clients.
• Obtained detailed reports of game issues to pass onto
  different departments for further investigation and resolution.
• Participated in scheduled training sessions and refresher
  courses to keep current with latest game titles supported
  by ZeniMax to provide our clients with world-class customer
  service.
• Kept detailed records of client inquiries, actions taken,
  resolutions, and advice given.
• Collaborated with other departments to support specific client issues, problem solve, and report TOS violations.
• Listed as employee of the month on multiple occasions -
  based on client ticket surveys for providing world-class
  customer service.

• Monitored compliance with health and fire regulations regarding food preparation and serving.
• Managed financial transactions and made bank deposits.
• Investigated and resolved customer complaints.
• Scheduled and received food and beverage deliveries, verified product quality and quantity from deliveries.
• Managed budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
• Performed occasional food preparation or service tasks such as cooking, bartending, clearing tables, and serving food and drinks when necessary.
• Ensured alcohol regulations are upheld by employees and patrons.
• Worked at two different locations as needed.

This company has three chains, one franchise and a brewery. They specialize in brewing their own beers. We would hold an event every month for new beer release or bringing back an old favorite.

• Handled morning inventory counts, managed morning kitchen prep lists, checked for maintenance repairs needed throughout restaurant, cash handling, opened restaurant, managed FOH/BOH staff, collected cash outs, production counts at night, end of day reports, product variance reports, ordered/received/restocked inventory, and troubleshoot any unforeseen events.
• Work at Bowie location then moved to Arundel Mills as needed.

• Assisted in menu creations that updated regularly and created featured items that became popular staple menu items.
• Handled advertisements and ad designs that increased revenue.
• Managed finances and light bookkeeping.
• Created/enforced restaurant goals and objectives.
• Negotiated contracts with suppliers, marketing companies and other service vendors.
• Handled issues that involved facility, customers, employees, local government representatives, and other businesses.
• Reconciled daily financial reports, updated POS data, and generated/distributed payroll to employees.
• Bartend (no bartender hired).
• Worked at two different locations as needed.

• Developed and maintained relationships with customers and suppliers through account development.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Established team priorities, maintained schedules and monitored performance.
• The usual managerial duties that included but not limited to; opening and closing the POS, cash handling, customer service, packing carry-out orders, and helped out where I was needed.

• Cross-trained existing employees to maximize team agility and performance.
• Onboarded new employees with training and new hire documentation.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers through account development.
• Accomplished multiple tasks within established timeframes.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Managed and motivated employees to be productive and engaged in work.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Controlled costs to keep business operating within budget and increase profits.
• Outside my managerial duties, I was also the bartender, hostess, cashier, took orders from walk-ins and phone, helped with server duties when they needed help, and helped out the kitchen when they were short handed.