Teresa Chong

Managing and coordinating the activities of the sales department such as meetings and events.

Handle guest calls, sending and responding emails.

Creating group blocks for site Search events, responding to RFP's and making contracts for large groups and events.

Scheduling events, I was proudly part of negotiations that took years in the making such a large contract with the giant of technology in Carmel "ZOTEC", personally coordinate and held a large event for Delta Faucet International, for over 40 international travelers, utilizing my bilingual skills.

Creating and reviewing sales reports.

Managing and updating sales presentations materials including brochures.

Preparing quotes for potential guest, processing inquires and billings for business and PM accounts.

Develop and maintain file systems to keep sales records, run reports, provide financial information, statistics, percentages, gains and losses to my former DOS and GM.

Managing sales department calendar.

Constantly tracking and exceeding sales goals.

• Motivated and led team members to work together to achieve targets.
• Managed store cash intake with high accuracy and prepared daily bank deposits.
• Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
• Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
• Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
• Oversaw payroll preparation and administration for staff.
• Met business targets with streamlined operations strategies.
• Delegated work to staff, setting priorities and goals.

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Managed scheduling, training and inventory control.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Addressed customer concerns with suitable solutions.
• Analyzed and controlled materials, supplies and equipment operational expenses.
• Oversaw financial management, budget management, accounting and payroll activities.
• Responded to information requests from superiors, providing specific documentation.
• Collaborated with team leaders on quality audits.

• Conducted daily walk throughs and inspections of guest rooms and public spaces.
• Ordered supplies through approved vendors and submitted invoices for payments.
• Prepared and distributed assignment sheets to assigned staff.
• Communicated with maintenance team on damages to repair.
• Monitored cleanliness of lobby, swimming pool and other common areas.

• Maintained business cleanliness protocols by inspecting guest rooms.
• Assisted guests with requests by communicating with other team members.
• Entered room inspection issues and discrepancies into property management system.

• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Used cleaning chemicals following proper guidelines.
• Cleaned building floors by sweeping, mopping and scrubbing.