Teresa Cirerol

• Managed inventory tracking systems to ensure accurate stock levels and timely replenishment.
• Conducted regular audits to identify discrepancies and improve inventory accuracy.
• Receive materials in JD Edwards, making sure UOM, descriptions and expiration dates are all notated.
• Ensuring the accuracy of all inventory invoices against current pricing bids in JD Edwards.
• Preparing invoices for Accounts Payable, acting as a liaison between AP, Purchasing and Inventory Control.

• Managed inbound and outbound calls, ensuring high levels of customer satisfaction to a Four Diamond Rating
• Resolved guest inquiries efficiently while adhering to company policies and procedures.
• Documented interactions in CRM system to maintain accurate records and facilitate follow-ups.
• Collaborated with team members to enhance service delivery and streamline communication processes.
• Worked various shifts including Graveyard.

• Processed continuity of care and utilization management requests in a high-volume, metric-driven environment. Performed data entry and case creation, ensuring accuracy of member eligibility, benefits, and provider network details.
• Provided administrative support to the medical management team and assisted with various clerical tasks as needed.

• Acted as a subject matter expert, supporting enrollment specialists and resolving complex and exception queue issues. Handled internal and external inquiries, researching and reconciling data discrepancies across systems.
• Maintained data integrity and coordinated timely responses to enrollment-related inquiries.

• Handled basic inquiries regarding eligibility, benefits, and claim status, escalating specific issues to the relevant departments.
• Documented customer interactions in tracking systems and used reference materials to provide accurate responses while meeting production standards.

• Entered data and sales documents to ensure accurate record-keeping. Managed numerical filing systems for organized and accessible records. Provided customer support, promptly addressing inquiries and concerns.
• Audited sales documents for errors and collaborated with departments for corrections. Handled FedEx shipping, including label printing and envelope preparation.

Started as a Loss Prevention Clerk. Promoted within multiple times.