Teresa Coleman
Retail Asst Manager
Rosedale,MD
Summary
Assistant Store Manager with superior sales and marketing skills. Highly effective in working with peers, sales associates and upper management alike. Guides departmental staff members to reach sales goals. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
19
19
years of professional experience
Work History
Retail Merchandise Coordinator
T J Maxx Store
Towson Md/Nottingham, MD,
08.2021 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Researched issues to obtain appropriate answers to customer inquiries.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Retail Merchandise Associate
T J Maxx Store
Nottingham, MD
11.2019 - 07.2020
- Inspected merchandise for quality and arranged proper display location on floor.
- Greeted, serviced and thanked all customers.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Verified products appeared at correct locations in proper quantities.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information and pricing.
- Rotated manufacturer products as needed.
- Transported merchandise to sales floor and restocked shelves, racks and bins
- Kept work areas neat, clean and free from debris.
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers
- Answered customer questions regarding store merchandise, department information, and pricing
- Utilized visual merchandising techniques to effectively showcase products in retail stores
Property Inspector/customer Service Field Rep
Safeguard Properties LLC
01.2012 - 10.2019
- Copied, logged and scanned supporting documentation.
- Researched and updated all required materials needed for firm and partners.
- Verified data integrity and accuracy.
- Responded to customer requests via telephone and email.
- Entered details such as payments, account information and call logs into work computer system.
- Analyzed departmental documents for appropriate distribution and filing.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Identified discrepancies between use and management directives by evaluating historical documents and current reports
- Collected, identified and preserved case evidence
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
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Assistant Store Manager
Dots Clothing Store
08.2008 - 11.2011
- Stocked and replenished merchandise according to store merchandising layouts.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Recruited, interviewed and hired individuals who would add value to the team while bringing a wealth of experience from Retail.
- Coached the team on effective upselling and cross-selling methods.
- Greeted customers in a timely fashion while quickly determining their needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Supervised and evaluated staff of 15 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement
Assistant Retail Store Manager
K & G Fashion Superstore
08.2004 - 11.2008
- Offering excellent skills in managing talented teams and reducing shrink.
- Pursuing a similar position where a well-qualified individual with an understanding of merchandizing strategies is highly sought.
- Experienced Front End Supervisor knowledgeable about Retail Management operations, team leadership and training.
- Dependable and punctual team player with top-notch abilities in planning, managing and evaluating work.
- Offering 10 years of experience.
- Analyzed data, including profit and loss statements to compose store budget, cutting costs 40% in 2006
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Answered product questions with up-to-date knowledge of sales and store promotions
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
Education
High School Diploma -
Mervo Tech
Md05.1993
Skills
- Accurate money handling
- Strong work ethic
- People-oriented
- Staff training and development
- Natural leader
- Customer service-oriented
- Computer literate
- Skilled problem solver
- Personable
- Training and development
- Excellent communication skills
- Goal-oriented
- Retail merchandising specialist
- Team Building
- Training and mentoring
- Sales
- Staff Management
- Sales Training
- Merchandise movements
- Shrink reduction
Accomplishments
- Supervised team of 20 or more staff members.
- Awarded "Employee of the Month"three times after three months of Employment. Received '' Employee of the year" in 2006
- Promoted to Key Holder Supervisor after Six Months of Employment.
- Customer Service: Consistently received positive feedback from customers and created repeat business by developing long-term relationships with customers .Handled guest complaints,maintaining a positive experience for all.
Timeline
Retail Merchandise Coordinator
T J Maxx Store
08.2021 - Current
Retail Merchandise Associate
T J Maxx Store
11.2019 - 07.2020
Property Inspector/customer Service Field Rep
Safeguard Properties LLC
01.2012 - 10.2019
Assistant Store Manager
Dots Clothing Store
08.2008 - 11.2011
Assistant Retail Store Manager
K & G Fashion Superstore
08.2004 - 11.2008
High School Diploma -
Mervo Tech