Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Languages
Timeline

Teresa Contreras

Dallas,TX

Summary

Bilingual customer-oriented, strategic-thinking professional with over nine years of experience in building relationships, cultivating partnerships, retaining top accounts while growing profits. Strong dedication to safety and efficiency with dynamic interpersonal skills. Ready to learn and contribute to team success.

Overview

10
10
years of professional experience

Work History

Uber Driver

Uber
Dallas, TX
05.2023 - Current
  • Achieved and maintained a 5-star driver rating alongside exceptional reviews.
  • Managed unexpected emergencies and route changes with calm and professionalism.

Warranty Manager

MC Surfaces
Dallas, OR
01.2023 - 05.2023
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Produced thorough, accurate and timely reports of project activities.

Integrated Solutions Consultant

AT&T Mobility
Irving, TX
05.2022 - Current
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals with minimal oversight.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.

Solutions Specialist

Verizon Wireless
Cedar Hill, TX
03.2020 - 05.2022
  • Mitigated obstacles efficiently to improve overall customer satisfaction ratings.
  • Optimized operational productivity while collaborating with senior leadership to share and implement process improvements.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.

Relationship Manager

Bank of America
Dallas , TX
07.2017 - 08.2019
  • Built strong rapport with new and existing clients to better serve financial needs and promote loyalty.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Exercised judgment when dispensing information to maintain confidentiality of sensitive information.

Associate Manager

T-Mobile
Dallas, Texas
10.2013 - 04.2017
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.

Education

Associate of Applied Science -

Dallas County Community Colleges
07.2012

High School Diploma -

Skyline High School
05.2012

Skills

  • Employee training and development
  • Sales plan implementation
  • Scheduling and calendar management
  • Sensitive material handling
  • Lead and funnel management
  • Inventory coordination

Languages

English and Spanish

Additional Information

State of Texas Notary Commission

Languages

English
Native language
Spanish
Advanced (C1)
C1

Timeline

Uber Driver - Uber
05.2023 - Current
Warranty Manager - MC Surfaces
01.2023 - 05.2023
Integrated Solutions Consultant - AT&T Mobility
05.2022 - Current
Solutions Specialist - Verizon Wireless
03.2020 - 05.2022
Relationship Manager - Bank of America
07.2017 - 08.2019
Associate Manager - T-Mobile
10.2013 - 04.2017
Dallas County Community Colleges - Associate of Applied Science,
Skyline High School - High School Diploma,

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Teresa Contreras