Teresa Cook
Kansas City,MO
Summary
Dynamic Executive Director with a proven track record at Woodside Health and Tennis Club, excelling in strategic planning and operations management. Expert in fostering collaboration and enhancing team performance, I successfully optimized workflows, reducing overhead costs while championing diversity and inclusion initiatives. Adept at building relationships and leading diverse teams to achieve organizational goals.
Results-oriented executive professional with history of delivering impactful organizational changes and strategic initiatives. Proven ability to lead and inspire teams, ensuring alignment with company goals and fostering culture of excellence. Renowned for adaptability and strong focus on achieving measurable results through effective collaboration and leadership.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Executive Director of Housekeeping
Woodside Health and Tennis Club
12.2022 - Current
- Assisted in developing strategic initiatives to enhance organizational efficiency.
- Coordinated communication between departments to streamline project workflows.
- Supported the preparation of reports and presentations for board meetings.
- Engaged in research and data analysis to inform decision-making processes.
- Maintained up-to-date knowledge of industry trends and best practices.
- Collaborated with teams to implement process improvements and optimize operations.
- Facilitated training sessions for staff on operational procedures and organizational policies.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Strengthened internal communication channels to facilitate cross-functional collaboration.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
General Manager
Aloft/Element Hotel
2021 - 2022
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Developed strategic plans to enhance operational efficiency and improve customer satisfaction.
- Managed budgets and financial forecasts to align with organizational objectives.
- Led cross-functional teams in implementing process improvements and best practices.
Project/Area Manager (Contractual)
ABM Industries
10.2017 - 09.2020
- Managed daily operations, ensuring service quality and compliance with company standards.
- Developed and implemented training programs to enhance team performance and operational efficiency.
- Coordinated scheduling and resource allocation to optimize workforce productivity across multiple sites.
- Led safety initiatives, promoting workplace safety culture through regular training and audits.
- Oversaw inventory management processes, ensuring accurate stock levels and reducing waste.
- Collaborated with clients to address concerns, fostering strong relationships and enhancing customer satisfaction.
- Monitored and analyzed key performance indicators to identify areas for improvement in service delivery.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Developed and implemented operational strategies to enhance team efficiency.
- Coordinated project timelines and resources to ensure timely completion of deliverables.
Task Force Manager (Contractual)
The Service Companies
07.2016 - 09.2017
- Coordinated cross-functional teams to streamline operations and enhance service delivery efficiency.
- Developed training materials for new team members, improving onboarding process and knowledge retention.
- Analyzed workflow processes, identifying areas for improvement to optimize resource allocation.
- Implemented quality control measures, ensuring compliance with company standards and client expectations.
- Managed project timelines and deliverables, ensuring alignment with client requirements and expectations.
- Conducted performance reviews, providing constructive feedback to enhance team productivity and engagement.
- Implemented quality control measures to maintain high standards in task force operations and outputs.
- Evaluated team progress regularly, adjusting strategies as needed to stay on track toward objectives.
- Monitored industry trends to keep the task force well-informed about innovations relevant to their work.
District Manager (Contractual)
GCA Services Group Inc.
07.2014 - 06.2016
- Managed daily operations to ensure efficient store performance and adherence to company standards.
- Trained and developed team members to enhance productivity and customer service skills.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Conducted regular performance evaluations, providing feedback to improve staff engagement and effectiveness.
- Addressed customer concerns promptly, fostering a positive experience and loyalty.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Education
Fort Hill High School
Cumberland, Md.Skills
- Program management
- Strategic planning
- Project management
- Operations management
- Budgeting and financial management
- Staff management
- Relationship building
- Leadership development
- Compliance and regulations
- Operational planning
- Crisis management
- Vendor relations
- Report compilation
- Quality control
- Coaching and counseling
Certification
CPR/AED Certified (Exp- 2027)
Timeline
Executive Director of Housekeeping
Woodside Health and Tennis Club
12.2022 - Current
Project/Area Manager (Contractual)
ABM Industries
10.2017 - 09.2020
Task Force Manager (Contractual)
The Service Companies
07.2016 - 09.2017
District Manager (Contractual)
GCA Services Group Inc.
07.2014 - 06.2016
General Manager
Aloft/Element Hotel
2021 - 2022
Fort Hill High School
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