Teresa Cook
Carrollton,GA
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
16
16
years of professional experience
1988
1988
years of post-secondary education
1
1
Certification
Work History
Branch Manager
Sunset Finance
Douglasville, Georgia
08.2025 - Current
- Managed daily operations and ensured compliance with company policies.
- Supervised staff performance and provided training as needed.
- Developed strong customer relationships to enhance service quality.
- Implemented marketing strategies to attract new clients to the branch.
- Resolved customer inquiries and complaints in a timely manner.
- Analyzed branch performance and recommended improvements to management.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Disciplined employees to encourage compliance with company policies and procedures.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Branch Manager
Carrollton Finance
Carrollton, MI
03.2010 - 08.2025
- Managed daily operations and ensured compliance with company policies.
- Supervised staff performance and provided training as needed.
- Developed strong customer relationships to enhance service quality.
- Oversaw cash handling and maintained accurate financial records.
- Implemented marketing strategies to attract new clients to the branch.
- Resolved customer inquiries and complaints in a timely manner.
- Coordinated branch meetings to discuss goals and team progress.
- Analyzed branch performance and recommended improvements to management.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Created reports summarizing operational performance metrics for senior management review.
- Assisted other branches when needed during peak periods or special projects.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
Education
GED
Albany, MISkills
- Branch operations
- Customer relationship management
- Employee training
- Performance analysis
- Marketing strategies
- Team building
- Conflict resolution
- Staff supervision
- Problem solving
- Time management
- Compliance management
- Customer and vendor relations
- Client relationship management
- Dependable
- Excellent work ethic
- Training and development
- Decision-making
- Excellent time management skills
- Staff management
- Employee development
- Financial services
- Team leadership
- Staff training
- Tax preparation
Certification
GILA Loan License
NMLS , Ptin
Ga Banking Associate
Timeline
Branch Manager
Sunset Finance
08.2025 - Current
Branch Manager
Carrollton Finance
03.2010 - 08.2025
GED