Teresa Cooper
Colonial Heights,VA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
19
19
years of professional experience
Work History
Store Manager
Colonial Paint And Decorating
Colonial Heights, VA
06.2020 - Current
- Monitor Finances: Complete point of sale opening and closing procedures, as well as all aspects of store operations, including budget planning, expense tracking, reconciling of sales transactions, and accurate record-keeping to maintain fiscal responsibility.
- Maintain Inventory: Maintain proper product levels and inventory controls for merchandise and organize backroom to facilitate effective ordering and stock rotation.
- Supervise Staff: Recruiting, hiring and training of team members.
- Provide Customer Service: Handle problematic customers and assist lower-level employees to maintain excellent customer service.
Assistant Store Manager
Pleasant's Hardware
Chesterfield, VA
08.2015 - 06.2020
- Developed Customer Relations: Built connections and nurtured loyal customer base through personalized interactions, increasing repeat business in-store visits, and generating new customer transactions.
- Assisted Store Manager: Managed daily store operations and developed marketing initiatives that drove traffic and increased brand awareness.
- Scheduled Employee Operations: Organized employee shifts, taking into account customer traffic and employee strengths.
- Enhance Retailer Relations: Maintained strong relationships with vendors to facilitate timely product delivery.
Store Manager
Spenser's Express
Richmond, VA
04.2005 - 08.2015
- Managed Finances: Specialized in all aspects of store operations, including budget planning, expense tracking, drive-off customers, inventory discrepancies, accurate record-keeping, grocery ordering, and payroll.
- Supervised Employees: Assisted in recruiting, hiring/firing, performance reviews, and training of team members.
- Maintained Excellent Vendor Relationships: Facilitated smooth supply chain operations enabling better inventory control.
- Provided Customer Service: Resolved escalated customer issues effectively leading to improved customer satisfaction rates and built strong relationships resulting in return customer satisfaction.
Education
High School Diploma -
Libbey High School
Toledo, OH06.1981
Skills
- Proficient in Microsoft Office Applications
- Proficient in Decor Fusion (POS System)
- Store operations
- Cashiering
- Payroll Administration and Timekeeping
- Financial operations management
- Product Merchandising
- Inventory Tracking and Management
- Problem-Solving
- Customer Relations
- Staff Scheduling
- Sales expertise
Timeline
Store Manager
Colonial Paint And Decorating
06.2020 - Current
Assistant Store Manager
Pleasant's Hardware
08.2015 - 06.2020
Store Manager
Spenser's Express
04.2005 - 08.2015
High School Diploma -
Libbey High School