Teresa Cooper
Colonial Heights,VA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
19
19
years of professional experience
Work History
Store Manager
Colonial Paint And Decorating
06.2020 - Current
- Monitor Finances: Complete point of sale opening and closing procedures, as well as all aspects of store operations, including budget planning, expense tracking, reconciling of sales transactions, and accurate record-keeping to maintain fiscal responsibility.
- Maintain Inventory: Maintain proper product levels and inventory controls for merchandise and organize backroom to facilitate effective ordering and stock rotation.
- Supervise Staff: Recruiting, hiring and training of team members.
- Provide Customer Service: Handle problematic customers and assist lower-level employees to maintain excellent customer service.
Assistant Store Manager
Pleasant's Hardware
08.2015 - 06.2020
- Developed Customer Relations: Built connections and nurtured loyal customer base through personalized interactions, increasing repeat business in-store visits, and generating new customer transactions.
- Assisted Store Manager: Managed daily store operations and developed marketing initiatives that drove traffic and increased brand awareness.
- Scheduled Employee Operations: Organized employee shifts, taking into account customer traffic and employee strengths.
- Enhance Retailer Relations: Maintained strong relationships with vendors to facilitate timely product delivery.
Store Manager
Spenser's Express
04.2005 - 08.2015
- Managed Finances: Specialized in all aspects of store operations, including budget planning, expense tracking, drive-off customers, inventory discrepancies, accurate record-keeping, grocery ordering, and payroll.
- Supervised Employees: Assisted in recruiting, hiring/firing, performance reviews, and training of team members.
- Maintained Excellent Vendor Relationships: Facilitated smooth supply chain operations enabling better inventory control.
- Provided Customer Service: Resolved escalated customer issues effectively leading to improved customer satisfaction rates and built strong relationships resulting in return customer satisfaction.
Education
High School Diploma -
Libbey High School
Toledo, OH06.1981
Skills
- Proficient in Microsoft Office Applications
- Proficient in Decor Fusion (POS System)
- Store operations
- Cashiering
- Payroll Administration and Timekeeping
- Financial operations management
- Product Merchandising
- Inventory Tracking and Management
- Problem-Solving
- Customer Relations
- Staff Scheduling
- Sales expertise
Timeline
Store Manager
Colonial Paint And Decorating
06.2020 - Current
Assistant Store Manager
Pleasant's Hardware
08.2015 - 06.2020
Store Manager
Spenser's Express
04.2005 - 08.2015
High School Diploma -
Libbey High School
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