TERESA COOPER

Enhanced customer satisfaction by managing all customer service interactions at the counter.

Oversaw sales operations, including opening and maintaining customer box holder accounts.

Delivered retail services by pricing inventory and ensuring compliance with company standards.

Operated a specialized cash register system, ensuring accurate shipping charges for customers.

Managed financial operations, including handling cash and preparing daily bank deposits.

Executed stock ordering processes, establishing retail markups, and monitoring sales performance.

Facilitated efficient shipping and receiving of parcels, ensuring accurate tracking and distribution.

Provided solutions to customers regarding shipping challenges, enhancing service reliability and efficiency.

At this location, I began as a general mail clerk. I helped customer with all their shipping needs at the front counter. I was trained on specialized equipment to weigh measure and price the shipping of parcels and letters. I was also able to navigate the inputting of packages received for box holders. We then labeled and tracked those package until it was time for them to be tagged out of the facility and given to the customer. I was in charge of all customer service jobs including billing, lost or mishandled mail and packages, problem solving and corrections.

I was also in charge of box holder communications such as package retrieval. When running the front counter I was in charge of all retail tasks such and register operation and the handing of all cash and credit sales within the building.

I was able to oversee such jobs as inventory and product procurement. This was a very busy facility and we averaged about 1,000 pieces of mail and over 400 packages daily for 600 box holders on average. This job elevated me to be in a lead position when the Apple Valley location sold to the new owner.

Oversaw efficient product production and distribution, ensuring timely delivery to wholesale and retail clients.

Managed all product procurement and retrieval processes, maintaining optimal inventory levels within the warehouse.

Coordinated receipt of production materials into the warehouse, facilitating seamless inventory management.

Handled customer orders for the complete product and service lineup, enhancing customer satisfaction levels.

Led a 20-person fleet crew, overseeing scheduling, performance reviews, and employee assessments for productivity.

Directed product purchasing and inventory management, optimizing resource allocation and minimizing operational costs.

Streamlined crew logistics to improve operational efficiency and ensure timely product delivery.

Collaborated with management to develop strategic initiatives that supported company growth and operational excellence.

I transitioned this company from my personal company to a corporation. I was in charge of all customer based needs. I handled production and employees as well as all administration duties. This was a growing business and it required a host of customer service based jobs. the fleet was was service based business model and the manufacturing of the product line was a wholesale and retail distributing company. With that, I was in charge of all personnel and account payables receivables and customer recruitment and cultivation. I handled all things customer related on multiple fronts. These duties included but were not limited to collections, payments, delivery, quality control, delivery and customer based forums such as trade shows.

I handled all monetary related tasks such as banking and accounting for the business as it grew into a large company. We eventually incorporated and sold the product line and business.

transitioned this company from my personal company to a corporation. I was in charge of all customer based needs. I handled production and employees as well as all administration duties. This was a growing business and it required a host of customer service based jobs. the fleet was was service based business model and the manufacturing of the product line was a wholesale and retail distributing company. With that, I was in charge of all personnel and account payables receivables and customer recruitment and cultivation. I handled all things customer related on multiple fronts. These duties included but were not limited to collections, payments, delivery, quality control, delivery and customer based forums such as trade shows.

I handled all monetary related tasks such as banking and accounting for the business as it grew into a large company. We eventually incorporated and sold the product line and business.