Teresa Cox
Abingdon,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
45
45
years of professional experience
Work History
Customer Service Advocate Accident Management
Agero
Medford, MA
06.2016 - Current
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Provided primary customer support to internal and external customers.
Customer Service Representative
OfficeMax/Office Depot
Bristol, VA
01.2001 - 12.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Office Manager
Bristol Lingerie Inc
Bristol, VA
10.1978 - 09.1998
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
Education
High School Diploma -
Virginia High School
Bristol, VASkills
- Call Center Operations
- Problem-Solving Abilities
- Attention to Detail
- Multitasking
- Active Listening
- Time Management
- Effective Communication
- Critical Thinking
Timeline
Customer Service Advocate Accident Management
Agero
06.2016 - Current
Customer Service Representative
OfficeMax/Office Depot
01.2001 - 12.2015
Office Manager
Bristol Lingerie Inc
10.1978 - 09.1998
High School Diploma -
Virginia High School