Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Cox

Bella Vista,AR

Summary

Accomplished manager with a proven track record at Dollar General to present at the Four Points, adept in inventory and cash management. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in customer service management and problem-solving, I fostered team growth and improved efficiency. Achieved high occupancy and satisfaction rates through strategic promotions and staff training.

Overview

2025
2025
years of professional experience

Work History

Store Manager

Dollar General
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Scanning/Asst Mgr/Produce Mgr

Harps Food Store
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.

Housekeeping Manager

Four Points by Sheraton
02.2014 - Current
  • Managed laundry sorting, washing, drying, and ironing.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Coordinated household cleaning service operations and managed client relations.
  • Placed orders for housekeeping supplies and guest toiletries.

Motel Manager

Motel 62
04.2013 - 02.2014
  • Implemented employee development programs to enhance staff skills, improve retention rates, and foster a positive work environment.
  • Collaborated with other departments within the motel to deliver exceptional experiences across all touchpoints of the customer journey.
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Maintained high occupancy rates by implementing competitive pricing strategies and promotions.

Hotel Manager

Value Place
05.2011 - 04.2013
  • Developed and implemented marketing strategies to promote hotel services.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided services efficiently and with high level of accuracy.
  • Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.

Education

High School Diploma -

Siloam Springs High School
Siloam Springs, AR
05-1986

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Outstanding communication skills
  • Inventory Management
  • Store Merchandising
  • Cash Management
  • Retail Inventory Management
  • Shift Scheduling

Timeline

Housekeeping Manager

Four Points by Sheraton
02.2014 - Current

Motel Manager

Motel 62
04.2013 - 02.2014

Hotel Manager

Value Place
05.2011 - 04.2013

Store Manager

Dollar General

Scanning/Asst Mgr/Produce Mgr

Harps Food Store

High School Diploma -

Siloam Springs High School

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Teresa Cox