Teresa Cox
Bella Vista,AR
Summary
Accomplished Housekeeping Manager at Four Points by Sheraton, adept in enhancing cleaning and sanitation standards and elevating guest relations. Excelled in training and mentoring staff, leading to significant performance improvements. Skilled in supply inventory management and implementing cost-saving measures, achieving consistently high customer satisfaction ratings.
Overview
14
14
years of professional experience
Work History
Housekeeping Manager
Four Points by Sheraton
02.2015 - Current
- Coordinated household cleaning service operations and managed client relations.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Evaluated employee performance and developed improvement plans.
- Managed team productivity and workflow to exceed quality standards.
Motel Manager
Motel 62
08.2013 - 01.2015
- Implemented employee development programs to enhance staff skills, improve retention rates, and foster a positive work environment.
- Optimized online presence through social media engagement and positive reviews, attracting new customers from various platforms.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Reduced expenses with effective cost control measures in purchasing and payroll management.
- Maintained high occupancy rates by implementing competitive pricing strategies and promotions.
- Developed and implemented marketing strategies to promote hotel services.
Hotel Manager
Value Place Hotel
03.2011 - 08.2013
- Developed and implemented marketing strategies to promote hotel services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Education
High School Diploma -
Siloam Springs High School
Siloam Springs, AR05-1986
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest Relations
- Scheduling and Planning
- Cleaning practices
- Task Delegation
- Health and safety compliance
- Performance Improvements
- Supervisory skills
- Employee evaluations
- Supply Inventory Management
Timeline
Housekeeping Manager
Four Points by Sheraton
02.2015 - Current
Motel Manager
Motel 62
08.2013 - 01.2015
Hotel Manager
Value Place Hotel
03.2011 - 08.2013
High School Diploma -
Siloam Springs High School
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