Teresa Crispin
North Pole,Alaska
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Mayroad
Eielson Air Force Base, AK
10.2019 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
- Prepared reports on service performance metrics and key indicators for management review.
- Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
- Managed efficient teams of up to 6 employees.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
- Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations.
- Organized and facilitated employee focus groups to gather feedback and insights.
- Processed new hires, transfers, and separations.
- Instructed senior leaders on appropriate employee corrective steps.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Front Desk Receptionist
Hotel North Pole
North Pole, AK
11.2018 - 11.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
Sales Representative
Cricket Wireless
San Antonio, TX
10.2017 - 07.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Dillard McCollum High School
San Antonio07.2018
Skills
- Records Preparation
- Billing and Accounting Support
- Improve Employee Performance
- MS Office Expertise
- Telephone Communication
- Spreadsheet Tracking
- Document Verification
- Dependable and Consistent
- Coordinate Work
- Word Processing
- Government Regulations
- Email Correspondence
- Adaptability and Flexibility
Languages
Spanish
Limited Working
Additional Information
References
- Fred Maranville- COMS Supervisor (907) 888-3554
- Meghan Renzetti- Service Coordinator (907) 378-3908
- Galen Hunter- Service Coordinator (907) 388-2287
- Richard Kinney- Operation Director (870) 404-0740
Timeline
Service Coordinator
Mayroad
10.2019 - Current
Front Desk Receptionist
Hotel North Pole
11.2018 - 11.2019
Sales Representative
Cricket Wireless
10.2017 - 07.2018
High School Diploma -
Dillard McCollum High School