Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Crouse

Sparta,NC

Summary

Hardworking and focused Administrative professional offering excellent communication, confidentiality and prioritization skills demonstrated through 27 years of performance. Skilled at referrals, vital records, medical records, and prior authorizations for imaging. Exceptional dedication to patients and the work place.

Overview

28
28
years of professional experience

Work History

Admin Assistant IV

Apphealth Care
06.1996 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Medical Records Specialist

Apphealth Care
06.1996 - Current
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Maintained patient records in compliance with security regulations.
  • Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
  • Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
  • Maintained patient confidence by keeping patient records information confidential.
  • Managed electronic medical records for [Number] patients.
  • Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Supported medical staff by providing organized and accurate medical records.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Scanned and uploaded medical records into electronic medical records system.
  • Processed and tracked requests for medical records from external organizations.
  • Sorted and distributed incoming and outgoing medical records.

Vital Records Registrar

Apphealth Care
06.1996 - Current
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Updated computer system with latest information to keep records current and accurate.
  • Navigation of NC DAVE registration system for vital records and deaths for Alleghany Co.

Referrals

Apphealth Care
06.1996 - Current
  • Completed projects ahead of schedule, resulting in increased client referrals.
  • Established strong relationships with clients, leading to repeat business and referrals.
  • Coordinated referrals to specialists, optimizing patient access to specialized care.
  • Established strong relationships with insurance providers, ensuring timely authorization of referrals.
  • Coordinated medical referrals efficiently, expediting access to needed specialized care for patients.
  • Maintained contact with customers to request referrals.

Education

Associate of Science - Medical Assisting Technology

Wilkes Community College
Wilkesboro, NC
05.1995

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Administrative Support
  • Microsoft Word
  • File Organization
  • Documentation and Recordkeeping
  • Appointment Scheduling
  • Recordkeeping
  • Records Management
  • Prior Authorizations for imaging

Timeline

Admin Assistant IV

Apphealth Care
06.1996 - Current

Medical Records Specialist

Apphealth Care
06.1996 - Current

Vital Records Registrar

Apphealth Care
06.1996 - Current

Referrals

Apphealth Care
06.1996 - Current

Associate of Science - Medical Assisting Technology

Wilkes Community College

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Teresa Crouse