Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Teresa Cruz

Augusta,GA

Summary

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve your business' goals. Qualified Bus Driver aiming to fulfill role. Well-versed in maintaining efficient route times while retaining diligent focus on safety. Solid foundation of knowledge and experience, mastery of DOT regulations and safety protocols. Qualified Bus Operator with background of safe travel and transport. Bilingual professional knowledgeable in assisting passengers in distress, notifying dispatch of location and reporting suspicious activity. Focused on building positive relationships with bus passengers by delivering positive riding experiences every day. Excellent people skills with a hardworking and diligent attitude. Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

22
22
years of professional experience

Work History

Bus Operator

MTA
06.2015 - Current
  • Transported customers to and from
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.
  • Conducted pre-trip inspections of bus for safe operation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Received excellent customer reviews for friendly, punctual transport services.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Communicated regularly with central dispatch teams to report delays and route changes.

Inside Sales Representative

White Cap Construction Supply Inc.
10.2012 - 06.2015


  • Kept store presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special extreme needs
  • Organized inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Increased sales significantly by upselling higher-end products to customers.

Child Care Aide

Self-Employed
11.2010 - 08.2012
  • Supervise children (ages 6 months to 12 yrs) engaging them in age appropriate activities
  • Ensure cleanliness of the premises
  • Took measures to prevent accidents to insure the safety of the children
  • Parent liaison providing conflict resolution
  • Prepared meals
  • Administrative duties
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Responded to inquiries from parents and guardians.

Receptionist

Black Stone Real Estate
02.2005 - 11.2008
  • Telephone and Front Desk Reception
  • Filing
  • Administrative Support
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled assignments independently with good judgement and critical thinking skills.

Retail Stockist

HIP HOP Fashions
06.2002 - 09.2004
  • Customer Service Excellence
  • Receive, Open and Check Materials for Stocking and Merchandising
  • Loss Prevention
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Completed floor replenishment to guarantee customer satisfaction and size availability.
  • Greeted store customers and discussed needs.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Greeted customers and provided outstanding customer service.

Education

GED -

Bronx
Bronx, Ny

Skills

  • Bilingual (Spanish)
  • Microsoft Word
  • Typing 40 WPM
  • Valid NYS CDL license
  • Traffic law adherence
  • Safe driving skills
  • Customer relations skills
  • Passenger Assistance
  • Effective communication skills
  • Special needs understanding
  • Guest Relations
  • Inside sales
  • Sales Presentations
  • Sales Promotions
  • Sales pitching
  • Customer Relationship Building
  • Goal Setting

Languages

Spanish
Native or Bilingual

Timeline

Bus Operator

MTA
06.2015 - Current

Inside Sales Representative

White Cap Construction Supply Inc.
10.2012 - 06.2015

Child Care Aide

Self-Employed
11.2010 - 08.2012

Receptionist

Black Stone Real Estate
02.2005 - 11.2008

Retail Stockist

HIP HOP Fashions
06.2002 - 09.2004

GED -

Bronx
Teresa Cruz