Teresa M. Servin
Houston,TX
Summary
Professional investigative specialist with deep expertise in conducting thorough investigations and ensuring compliance with legal standards. Skilled in team leadership, critical analysis, and problem-solving. Strong focus on collaboration and achieving results, adapting seamlessly to changing needs. Reliable with excellent communication, surveillance, and reporting skills, fostering productive and efficient work environment.
Overview
21
21
years of professional experience
Work History
Clinical Review Specialist
Marvelous Counseling
01.2022 - 2022
- Provide case workers with further assistance with mental health clients to better serve them. Maximize the client's ability to work through their mental health diagnoses by creating treatment plans.
- Assist therapist with client assessments and diagnoses
- Create treatments plans for clients that help further and maximize their life with their mental health diagnoses.
- Schedule and conduct monthly clinical meetings with case workers to review each client in detail, create new treatment plans for those improving clients, problem solve any issues they may have.
- Complete reassessments for existing clients
- Actively participated in performance improvement initiatives, helping reduce hospital readmissions through targeted interventions.
Supervisory Investigative Specialist
Texas Department of Family Protective Services
01.2021 - 2022
- Provides case consultations and monitors the status of cases within the unit by utilizing data warehouse reports to identify trends and patterns related to risk and child safety issues.
- Develops staff through review of performance data, individual conferences, case readings, data warehouse reports, field visits, and unit meetings to ensure productivity and compliance with policy, procedure, and service control requirements.
- Accountable for critical decisions that are crucial to the protection of children
- Consults with the area Program Director, regional and state office management, regional caseworkers, and external public and private stakeholders to provide details of complex, high profile and sensitive CPI cases and prioritizes time sensitive reports.
- Evaluates unit performance through case readings, review that safety assessments and reassessments are completed timely, and referrals to community resources or services are provided when the caseworker determines such resources will reduce danger to a child, support protective actions, and mitigate factors placing the child at risk of future harm.
Social Worker
The Department of Family and Protective Services
01.2019 - Current
- Provide social services and assistance to improve the social and psychological functioning of children and their families and to maximize the family well-being and the academic functioning of children. May assist parents, arrange adoptions, and find foster homes for abandoned or abused children. In schools, they address such problems as teenage pregnancy, misbehavior, and truancy. Assess the case by conducted criminal background checks, read prior case investigations.
- Interview clients individually, in an group to assess the situation, problems and determine the family needs for any services.
- Address child abuse or neglect with parents or caregiver, determine their capability of caring for children and if further action is required.
- Maintain high case load files by collecting information school records and medical records.
- Provide testimony at court to address child abuse or neglect from parents to judge and counsel.
- Arrange medical, psychiatric appointment to further meet the family needs.
- Speak and work with law enforcement for further criminal action for high profile cases.
- Prepare court affidavits for high profile cases
- Coordinate services for families in need
- Speak with school personal in regards to families in need of help or those in danger
Social Worker
Louisiana Department of Child and Family Services
01.2017 - 01.2019
- Working with families to provide social services to improve their family safety and well- being. Assist parents and children with services to help maximize their social and psychological functions.
- Refer and assist clients to community resources for services such as housing, medical treatment, financial assistance, and provide information, such as where to go and how to apply.
- Provide, find, or arrange for support services, such as child care, prenatal care, substance abuse treatment, counseling, or parenting classes to prevent more serious problems from developing.
- Maintain case history records and prepare reports for court and supervisors.
- Interview clients individually or in a family, assessing their situations, capabilities, and problems to determine what services are required to meet their needs.
- Review service plans with clients and perform follow-ups assessing the quantity and quality of services provided.
- Counsel individuals regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, child care, or medical care.
- Consult with parents, teachers, foster parents and children to determine causes of problems, such as misbehaviors and implement a solution.
- Address legal issues, such as child abuse, assisting with hearings and providing testimony to inform custody arrangements.
Case Officer
Montgomery/Robertson County Community Corrections
01.2016 - 01.2017
- Worked with convicted individuals providing advice and enforcing court order judgments to help them improve their behavior and start on new life skills.
- Prepared and maintained case folders for each individual case.
- Supervised and monitored individuals and proved information for a necessary job, education and facilities to help them with addictions.
- Overseeing their community service work hours in according to their court order.
- Provided emotional and mental support to all offenders when in crisis.
- Conducted warrants on individuals breaking any court order rules provided by a judge as well as our policy and procedures.
- Administer drug test, including random drug screens of offenders to verify compliance with substance abuse treatment program.
- Develop rehabilitation programs for assigned offender or inmates, establishing rules of conduct, goals and objectives.
- Created detailed reports of individual progress.
- Interviewed probationers regularly to evaluate their progress in accomplishing goals and maintaining the terms specified to their probation contract and rehabilitation plans.
Correctional Officer
Corrections Corporations of America- Metro
01.2014 - 01.2016
- Providing safety and security to the facility for inmates and staff as a top priority, as well as ensuring the safety of the community ensuring that all inmates are accounted for and communicating along with supervisor with any abnormal activity.
- Ensured the safety and security of all inmates and staff
- Supervised that assigned housing units are up to policy as well as sanitation
- Documented all activity within my housing unit
- Supervised meals, recreation and showers
- Responded to any emergency situations
- Provided supervision facility movements and communicated with supervising staff of any unordinary movements.
- Implemented policies and procedures
- Keep an accountability of all inmates in the facility during shift
- Order transportation of inmates leaving the facility by court order
- Conducted any emergency movements of inmates to a new housing area in the computer system provided by the county.
- Oversaw over 100 adult inmates in a correctional residential facility setting
- Maintained the custody and control of inmates housed in a maximum security unit.
- Overseen and conducted the intake paperwork, fingerprints and searches on the daily bases.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Booked new inmates into the facility and processed inmates for release.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
Correctional Officer
Green River Correctional Complex
01.2013
- Taking charge of more than 100 inmates a day as well as supervising them, gave me the skills and knowledge of the Correctional environment. Understanding the needs of the inmates and ensuring the safety of the inmates as well as the fellow correctional staff.
- Kept a daily log of the activities within the units dorm
- Supervised more than 100 inmates daily
- Maintained a scheduled of the inmates daily activities
- Maintained accountability of every inmate in my assigned unit dorm
- Ensured the safety of every inmate in my assigned dorm
Administrative Assistant
Randy's Fine Food
01.2005 - 01.2010
- Handled multiple clerical tasks such as data entry, filling, billing as the assistant to the supervisor of the Houston location. Coordinated the daily paper work for billing of costumers Lone Star card in addition to ensure customer service from fellow co- workers is given. Quickly became a trusted assistant known as “get things done” attitude along with high- quality work.
- Communicated effectively with co- workers as well as customers to get things done quick and effectively.
- Kept files in order anything from produce accountability to employee records.
- Entrusted to manage office in the supervisors absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls.
- Daily data entry of sensitive information from customers such as address, phone numbers, Lone Star card information.
- Answered and handled multi- phone lines to answer any questions from customers and take messages
- Scheduled delivery appointments
- Data entry
- Daily inventory update of produce
Education
Associates Degree - Criminal Justice
Kaplan University Online
01.2013
Bachelor's Degree of Science - Criminal Justice
Capella University Online
01.2020
Skills
- Office management
- Skilled in Windows operating system and MS Outlook
- Conflict resolution skills
Languages
Spanish
Full Professional
Timeline
Clinical Review Specialist
Marvelous Counseling
01.2022 - 2022
Supervisory Investigative Specialist
Texas Department of Family Protective Services
01.2021 - 2022
Social Worker
The Department of Family and Protective Services
01.2019 - Current
Social Worker
Louisiana Department of Child and Family Services
01.2017 - 01.2019
Case Officer
Montgomery/Robertson County Community Corrections
01.2016 - 01.2017
Correctional Officer
Corrections Corporations of America- Metro
01.2014 - 01.2016
Correctional Officer
Green River Correctional Complex
01.2013
Administrative Assistant
Randy's Fine Food
01.2005 - 01.2010
Associates Degree - Criminal Justice
Kaplan University Online
Bachelor's Degree of Science - Criminal Justice
Capella University Online
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