Teresa Cutchin
Waynesboro,VA
Summary
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
27
27
years of professional experience
Work History
Owner/Nail Technician
Pinky'z N Toe'z Nail Service
12.2006 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals..
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Retail Sales Associate
Sky Mart Exxon
11.2023 - 01.2025
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
Salon Manager
Shear Dimensions Salon & Day Spa
03.2003 - 11.2006
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
Manager
Hibbit Sporting Goods
11.1997 - 03.2003
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Accounting
Blue Ridge Community College
Weyers Cave, VA06-1988
High School Diploma -
Wilson Memorial High School
Fishersville, VA06-1987
Skills
- Customer relations
- Business management
- Staff management
- Marketing
- Financial management
- Regulatory compliance
- Human resources
- Relationship building
- Client service
- Business planning
Timeline
Retail Sales Associate
Sky Mart Exxon
11.2023 - 01.2025
Owner/Nail Technician
Pinky'z N Toe'z Nail Service
12.2006 - Current
Salon Manager
Shear Dimensions Salon & Day Spa
03.2003 - 11.2006
Manager
Hibbit Sporting Goods
11.1997 - 03.2003
Accounting
Blue Ridge Community College
High School Diploma -
Wilson Memorial High School
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