Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Dattilo

Smyrna,TN

Summary

Dynamic professional with extensive experience at Saks.com, excelling in outbound orders and inspections of high dollar jewelry. Proven ability to enhance quality assurance processes and resolve discrepancies effectively. Recognized for strong problem-solving skills and a commitment to teamwork, ensuring seamless operations and exceptional customer satisfaction. Adaptable and self-motivated, ready to contribute to new challenges.

Overview

10
10
years of professional experience

Work History

Jewelry Coordinator

Saks.com
La Vergne, TN
03.2021 - Current
  • Ensure the accuracy of outbound jewelry orders, ensuring proper packing and processing.
  • Validate spreadsheet data for accuracy and integrity.
  • Receive, verify, and transfer returned jewelry per company standards.
  • Resolve discrepancies and assist with problem-solving.
  • Support production department operations and cross-train as needed.

QA Administrator Clerk

Saks.com
La Vergne, TN
07.2020 - 03.2021
  • Conduct scheduled inventory audits, ensuring compliance with quality assurance procedures
  • Prepare reports on auditing metrics and processing errors
  • Research merchandise defects using online tools and system data
  • Perform data entry to maintain system accuracy and integrity
  • Assist internal departments with inventory adjustments and cycle counting

Returns Processor

Saks.com
La Vergne, TN
10.2019 - 07.2020
  • Process returned merchandise using SCom system, assessing item conditions
  • Issue customer credits based on return evaluations
  • Preform data entry to maintain system accuracy and integrity
  • Report and document product issues to appropriate departments

Receptionist

Reliance Worldwide Corporation
La Vergne, TN
03.2019 - 06.2019
  • Greet and direct visitors professionally in both English and Spanish
  • Maintain front desk security and visitor tracking systems
  • Organize meetings and manage clerical duties for HR and other departments

Merchandiser

TNG Merchandising
Bolingbrook, IL
04.2015 - 12.2017
  • Solely responsible for managing weekly deliveries, ensuring accurate receipts and organization of incoming inventory.
  • Planned and executed Planogram (POG) printouts for all book sections, including hardcover and paperback selections for adults, children, teens, inspiration, and latest releases.
  • Maintained and stocked spinner racks, endcaps, and special promotion displays, ensuring visibility and accessibility of featured titles.
  • Conducted resets and clean-ups across all listed books, maintaining an organized and appealing retail space.

Education

High School Diploma -

Bolingbrook High School
Bolingbrook, IL

Skills

  • Order accuracy
  • Bilingual
  • Data validation
  • Returns processing
  • Transfer processing
  • Handled email communications
  • Data entry
  • Quality assurance
  • Training of support staff
  • Problem solving
  • Merchandise quality assurance
  • Self-motivation
  • Inventory audits
  • Willingness to learn
  • Organizational skills
  • Professionalism
  • Multitasking and prioritizing
  • Adaptable to changing demands
  • Effective communication
  • Computer skills

Timeline

Jewelry Coordinator

Saks.com
03.2021 - Current

QA Administrator Clerk

Saks.com
07.2020 - 03.2021

Returns Processor

Saks.com
10.2019 - 07.2020

Receptionist

Reliance Worldwide Corporation
03.2019 - 06.2019

Merchandiser

TNG Merchandising
04.2015 - 12.2017

High School Diploma -

Bolingbrook High School

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Teresa Dattilo