Teresa Daughtry
San Diego,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Wellness Advocate
Kearny Mesa Hyundai Subaru Genesis
San Diego , CA
2020.04 - 2021.08
- Contacted employees who post as a health risk through daily health assessments and evaluate symptoms.
- Assisted staff and customers on how to navigate complex COVID procedures, testing information, and resources, companies' COVID policies, and health screening procedures.
- Assisted employees with wellness and disease management information.
- Developed and implemented training classes to educate team members and customers on CDC guidelines.
- Carried out day-day-day duties accurately and efficiently. Including data entry to sharepoint on each employees health screening each day.
- Ensuring employee adhere to all California laws pertaining to payroll.
Delivery Specialist
Kearny Mesa Subaru
San Diego , CA
2017.06 - 2021.08
- Coordinated consistent on-time deliveries of Subaru new vehicle buyers.
- In-depth learning for Subaru clients to utilize all technology and safety features their new Subaru has to offer.
- Completed and submitted logs and paperwork every day to maintain records and ensure clients receive proper vehicle maintenance packages and StarLink services.
- Assessed vehicle for damage before delivery of vehicle.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Reported customer questions, issues and complaints to management.
- Informed customers of discounts, special offers and programs to enhance customer experience.
Customer Relations Manager
Kearny Mesa Hyundai, Subaru, Genesis
San Diego , CA
2014.07 - 2021.08
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed customer relations on an ongoing basis to maximize customer retention.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for the customer support team.
- Experienced with Eleads customer relationship management (CRM) system.
- Experienced in CDK Global.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Established performance and service goals and held associates accountable for individual performance through monthly OEM Retailer SalesPerson satisfaction scores.
- Liaised between customers and organization with a particular focus on working with the sales department.
- Partnered with business leaders to deliver services that support company objectives and are consistent with corporate values.
- Responded to all customer reviews and resolved customer concerns posted via social media. ( Yelp, Facebook, Google)
- Ensured each OEM Standard for dealer payback funds are met on a monthly basis.
Uber Partner
Uber Eats
San Diego , CA
2021.08 - Current
- Achieved high customer ratings of 98% or better on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Sales Receptionist
Kearny Mesa Hyundai, Subaru, Genesis
San Diego , CA
2013.04 - 2014.07
- Welcomed customers with friendly greetings, answered general questions, gathered the nature of the visit, and directed clients to specific offices.
- Communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Balanced employee availability, balanced employee schedules, and maximum load levels when scheduling appointments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to independently handle high volume of sales, service and parts calls daily.
Education
Associate of Arts - Business Administration And Management
Ashford University
San Diego, CA05.2017
High School Diploma -
Golden High School
Golden, CO05.2001
Skills
- Dispatcher Communication
- Passenger Reviews or Endorsements
- Personnel Engagement
- Business Documentation
- Vehicle Safety and Maintenance
- Customer Relationships
- Business Reputation Management
- Safety & Compliance Training
- OEM Reputation Management Programs
- Customer Service and Retention
- Data Entry
Awards
During the first year of COVID, I was the first Sunroad Employee to receive Sunroad's first ever Safety Award for overseeing COVID and CDC guidelines to ensure the safety of employees and customers.
In 2017, I was awarded employee of the year award at Kearny Mesa Hyundai, Subaru, Genesis.
Timeline
Uber Partner
Uber Eats
2021.08 - Current
Wellness Advocate
Kearny Mesa Hyundai Subaru Genesis
2020.04 - 2021.08
Delivery Specialist
Kearny Mesa Subaru
2017.06 - 2021.08
Customer Relations Manager
Kearny Mesa Hyundai, Subaru, Genesis
2014.07 - 2021.08
Sales Receptionist
Kearny Mesa Hyundai, Subaru, Genesis
2013.04 - 2014.07
Associate of Arts - Business Administration And Management
Ashford University
High School Diploma -
Golden High School
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