Teresa Davis
Mesa,AZ
Summary
Accomplished Customer Services Specialist , adept in negotiation expertise and fostering professional growth, significantly enhancing customer satisfaction. Expert in utilizing problem-solving abilities and multitasking to streamline operations and improve service delivery. Proven track record in mentoring and driving team performance, with a keen focus on achieving results through innovative strategies and attention to detail.
Overview
11
11
years of professional experience
Work History
Merchant Services Specialist
DoorDash
07.2021 - 10.2024
- Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Streamlined inventory management tasks for increased efficiency and accuracy.
Customer Service Representative
Nike
10.2019 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Store Manager
Family Dollar
11.2013 - 04.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Certified - Business Administration And Management
San Diego City College
San Diego, CA06.2005
Lincoln High School
San Diego, CA06.1991
Skills
- Customer Service
- Pricing strategy
- Brand Awareness
- Rapport and relationship building
- Customer Complaint Resolution
- Account Management
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
Languages
English
Full Professional
Timeline
Merchant Services Specialist
DoorDash
07.2021 - 10.2024
Customer Service Representative
Nike
10.2019 - 01.2020
Store Manager
Family Dollar
11.2013 - 04.2019
Certified - Business Administration And Management
San Diego City College
Lincoln High School
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