Teresa Davis
Jones
Summary
Dynamic Senior Underwriter at IAC/LifeShield National Insurance Company with a proven track record in risk evaluations and relationship building. Successfully streamlined underwriting processes, enhancing efficiency and achieving faster turnaround times. Adept at mentoring teams and implementing compliance initiatives, driving operational excellence and fostering professional growth.
Overview
40
40
years of professional experience
Work History
Senior Underwriter
IAC/LifeShield National Insurance Company
09.2017 - Current
- Participated in industry conferences and seminars to stay informed about the latest trends, regulatory changes, and best practices in underwriting.
- Mentored junior underwriters, fostering their professional growth and enhancing team performance.
- Streamlined underwriting processes for increased efficiency and faster turnaround times.
- Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
- Implemented continuous improvement initiatives in the underwriting department, driving operational excellence across the team.
- Guided, mentored and coached underwriters in both technical and professional skills, instilling best practice and company standards.
- Maintained strong relationships with brokers, facilitating open communication channels and improving overall business collaboration.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Conducted regular audits of underwriting files, ensuring compliance with regulatory requirements and internal policies.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
Product Compliance Analyst
American Fidelity
06.2013 - 09.2017
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
- Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
- Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
- Prepared documentation and records for upcoming audits and inspections.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Conducted comprehensive contract reviews to ensure compliance with applicable laws and regulations.
- Contributed to policy development, ensuring alignment with industry best practices and legal standards.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Conducted in-depth analysis of emerging regulations to ensure organizational preparedness and compliance.
- Kept informed regarding pending industry changes, trends or best practices.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
Advertising Compliance Analyst
American Fidelity
06.2009 - 06.2013
- Responded promptly to inquiries from regulators or other stakeholders regarding company practices, demonstrating transparency and commitment to ethical conduct at all times.
- Supported and trained customers on compliance-related issues.
- Conducted regular reviews of company policies and procedures for alignment with regulatory requirements and industry best practices.
- Played an active role in industry forums and conferences, staying informed of the latest regulatory developments and best practices to incorporate into company operations.
- Facilitated smooth integration of compliance requirements into new business initiatives, ensuring seamless expansion.
- Improved stakeholder confidence by establishing clear communication channels for compliance issues and updates.
- Enhanced efficiency of compliance operations by automating routine tasks and workflows.
- Negotiated with regulatory bodies to resolve compliance issues without incurring penalties.
- Assisted with development of compliance objectives and strategies.
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
- Conducted comprehensive contract reviews to ensure compliance with applicable laws and regulations.
- Contributed to policy development, ensuring alignment with industry best practices and legal standards.
- Kept informed regarding pending industry changes, trends or best practices.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
Underwriter, Domestic and International Business
American Fidelity
08.2002 - 06.2009
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
- Achieved high levels of underwriter certification, demonstrating commitment to professionalism and continuous learning.
- Achieved significant reduction in claim numbers with stringent yet fair underwriting policies.
- Enhanced customer satisfaction, providing detailed explanations on underwriting decisions and policy benefits.
- Elevated company reputation by maintaining high accuracy in risk evaluation and policy pricing.
- Reduced underwriting cycle times, prioritizing urgent applications and employing effective time management strategies.
- Fostered strong relationships with brokers and agents to facilitate smoother application processes.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Collaborated with other professionals to develop innovative underwriting solutions.
New Business Manager
Taber Brokerage
07.1995 - 08.2002
- Developed strategic partnerships for mutual gain, fostering long-term collaborations.
- Streamlined operational processes for increased efficiency and productivity within the team.
- Increased business growth by identifying and targeting new market opportunities.
- Implemented innovative marketing strategies to raise brand awareness and attract new clients.
- Enhanced client satisfaction with exceptional relationship management skills and attentive customer service.
- Interacted well with customers to build connections and nurture relationships.
Underwriter
Mid Continent Life
06.1989 - 07.1995
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
- Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
- Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines.
- Mentored junior underwriters, fostering a positive team environment focused on achieving business objectives.
New Business Clerk
Mid Continent Life
08.1985 - 06.1989
- Assisted clients with inquiries, providing prompt and professional support throughout the application process.
- Served as point of contact for escalated issues, resolving conflicts professionally and amicably.
- Increased efficiency in processing applications for improved turnaround time.
- Exceeded performance targets consistently by prioritizing tasks effectively and managing workload efficiently.
- Verified customer identity and reviewed documentation for accuracy.
Education
Accounting And Finance
Rose State College
Oklahoma City, OKSkills
- Training and mentoring
- Analyzing data
- Risk evaluations
- Relationship building
- Risk management
- Underwriting guidelines
- Quality assurance
- Claims handling
- Contract review
- Sales support
- Policy development
- Collaboration
- Developing policies
- Building strong relationships
- Documentation review
- Policy interpretation
- Application review
- Caseload management
- Problem-solving
- Time management
Multiple LOMA Certificates
I have dedicated my time to obtain multiple LOMA Certificates to include FLMI, FFSI, ASRI.
Timeline
Senior Underwriter
IAC/LifeShield National Insurance Company
09.2017 - Current
Product Compliance Analyst
American Fidelity
06.2013 - 09.2017
Advertising Compliance Analyst
American Fidelity
06.2009 - 06.2013
Underwriter, Domestic and International Business
American Fidelity
08.2002 - 06.2009
New Business Manager
Taber Brokerage
07.1995 - 08.2002
Underwriter
Mid Continent Life
06.1989 - 07.1995
New Business Clerk
Mid Continent Life
08.1985 - 06.1989
Accounting And Finance
Rose State College
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