Summary
Overview
Work History
Education
Skills
Timeline
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Teresa D. Castillo

San Antonio

Summary

Experienced with community outreach and public health education, providing vital support to improve community well-being. Utilizes strong communication and interpersonal skills to engage and educate diverse populations. Knowledge of local healthcare resources and systems ensures comprehensive and accessible health services for all community members.

Overview

15
15
years of professional experience

Work History

Community Health Worker

United Healthcare
03.2024 - Current
  • Conducted Texas Health Step Assessments
  • Scheduled and verified THSteps checkups with providers and PCPs
  • Managed THSteps claims and updated PCP information
  • Updated member contact details (address, email, phone)
  • Coordinated transportation and sent out member materials (ID cards, provider directories)
  • Assessed redetermination status and provided education on benefits (vision, dental, medical)
  • Coordinated dental needs and contact with DMOs
  • Located and scheduled appointments for PCP, dental, and vision services
  • Offered and requested value-added services
  • Identified social determinants of health (SDOH) and provided resources using Community Connector/Find Help
  • Completed referrals for service coordination, MSHCN, Healthy First Steps, and behavioral health
  • Engaged service coordinators for MSHCN UTR members
  • Coordinated accelerated services with PCP for farm worker children (FWC) and reported changes to the state
  • Maintained THSteps voicemail and email

Care Advisor

United Healthcare Care
10.2021 - 03.2024
  • Provided professional and knowledgeable service to customers via incoming calls
  • Navigated computer systems to review information and respond to callers
  • De-escalated calls and resolved customer issues
  • Consistently met or exceeded call speed, accuracy, and volume benchmarks
  • Updated databases with new and modified customer data
  • Used job-related software to prepare change of address records and issue service discontinuance orders
  • Prime trained in C3 adults and pediatrics

Medical Assistant- Rx Refill department

University Health
10.2012 - 11.2020
  • Scheduled appointments for patients via phone and in person
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Measured vital signs and took medical histories to prepare patients for examination
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
  • Organized charts, documents and supplies to maintain team productivity
  • Educated patients about medications, procedures and physician's instructions
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication
  • Labeled and completed lab requisitions using ICD and CPT coding
  • Performed preliminary physical tests to accurately record results in patient history summary

Medical Assistant- ER Ob/Gynecologist

University Health Hospital
04.2016 - 11.2019
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Measured vital signs and took medical histories to prepare patients for examination
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
  • Organized charts, documents and supplies to maintain team productivity
  • Cleaned and maintained medical equipment following procedures and standards
  • Labeled and completed lab requisitions using ICD and CPT coding
  • Incorporated outside records into charts and EHR
  • Performed preliminary physical tests to accurately record results in patient history summary

Medical Assistant

University Family Medicine Clinic
10.2012 - 04.2016
  • Measured vital signs and took medical histories to prepare patients for examination
  • Scheduled appointments for patients via phone and in person
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
  • Organized charts, documents and supplies to maintain team productivity
  • Incorporated outside records into charts and EHR
  • Labeled and completed lab requisitions using ICD and CPT coding
  • Followed principles of asepsis and infection control to meet patient safety guidelines
  • Performed preliminary physical tests to accurately record results in patient history summary

Component Processor Laboratory

South Texas Blood Bank
04.2010 - 09.2012
  • Kept lab space and equipment clean to prevent contamination with hazardous substances
  • Analyzed experimental results and determined whether results fit within standard procedures
  • Identified and fixed issues with lab equipment to achieve more accurate lab results
  • Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality
  • Supervised supplies in inventory and notified supervisor of low stock levels
  • Employed scientific methods to promote quality of collected samples and stored specimens
  • Processed hematology and chemistry samples
  • Developed exemplary rapport with personnel and patients by demonstrating compassion and scientific expertise

Education

Bachelors - Public Health

Capella University
07.2025

GPA -

San Antonio College
01.2019

Certified Medical Assistant -

Southwest School of Business and Technical Careers
01.2009

Diploma -

Harlandale High School
01.2007

Skills

  • Healthcare Operations
  • Patient Flow Management
  • Inventory Management
  • Office Administration
  • Program Oversight
  • Strategic Planning
  • Lean Management Standardization
  • Patient Education
  • Patient Care Coordination
  • Patient Assessment
  • Patient Relations
  • Medication Refill Screening
  • Medication Refill Prior Authorization
  • Patient Records Management
  • Patient Care
  • Appointment Scheduling
  • Claims Processing
  • Filing and Recordkeeping
  • Meeting Preparation
  • New Hire Training
  • Database Coordination
  • Organizational Standards
  • Process Improvements
  • Attention to Detail
  • Insurance Verification
  • Insurance Practices
  • HIPAA Compliance
  • Regulatory Compliance
  • Articulate Communication
  • Verbal and Written Communication
  • Interdepartmental Collaboration
  • Customer Service
  • Proficient in Excel
  • Microsoft
  • Outlook
  • ACET
  • ICUE
  • Medical Terminology
  • Medical Data Collection
  • Medical Instrument Sterilization
  • Critical Thinking Skills
  • Key Employee for Lean Management Standardization
  • Healthcare advocacy

Timeline

Community Health Worker

United Healthcare
03.2024 - Current

Care Advisor

United Healthcare Care
10.2021 - 03.2024

Medical Assistant- ER Ob/Gynecologist

University Health Hospital
04.2016 - 11.2019

Medical Assistant- Rx Refill department

University Health
10.2012 - 11.2020

Medical Assistant

University Family Medicine Clinic
10.2012 - 04.2016

Component Processor Laboratory

South Texas Blood Bank
04.2010 - 09.2012

GPA -

San Antonio College

Certified Medical Assistant -

Southwest School of Business and Technical Careers

Diploma -

Harlandale High School

Bachelors - Public Health

Capella University

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Teresa D. Castillo