Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Dean

Moreno Valley,CA

Summary

Versatile and dedicated professional with a proven track record in customer service and nail art techniques, honed across roles from Nail Technician at JCPenney to managing reception at Reflections Salon & Tanning. Excelled in relationship building and client service quality, significantly enhancing customer satisfaction and loyalty. Skilled in both creative and administrative capacities, ensuring high standards of hygiene and appointment management.

Overview

35
35
years of professional experience

Work History

Nail Technician

Self Employed
03.2006 - Current

Stay at Home Mom

Self Employed
03.2006 - 05.2024

In Home Health Care Provider

Self
03.2006 - 01.2012

Nail Technician

JCPenney
01.2003 - 01.2006

Receptionist

Reflections Salon & Tanning
01.1993 - 01.1999
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.

Cashier

Broilerworks
01.1993 - 01.1998

Receptionist

KOA Campgrounds
03.1990 - 01.1993

Receptionist

Hair Trends Hair Salon
01.1990 - 03.1992

Temporary Manager

Third Dimension Salon
03.1990 - 01.1992
  • Streamlined communication processes to foster transparency among departments.
  • Managed budgets for various departmental initiatives.
  • Implemented training programs for enhanced employee skills.
  • Conducted performance evaluations to identify areas for employee growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business.

Nail Technician

Hair Trends
01.1990 - 01.1992

Education

Cosmotology

Beauty School
Kearns, Utah
05.1989

Valley High
Hazelton , ID
05.1986

Skills

  • Customer service
  • Nail extensions
  • Time management
  • Nail art techniques
  • Problem-solving skills
  • Acrylic nails
  • Appointment management
  • Relationship building
  • Team collaboration
  • Product knowledge
  • Hand massage
  • Manicure design
  • Nail polish application
  • Client consultation
  • Pedicures
  • Hygiene practices
  • Customer education
  • Paraffin treatments
  • Client service quality

Timeline

Nail Technician

Self Employed
03.2006 - Current

Stay at Home Mom

Self Employed
03.2006 - 05.2024

In Home Health Care Provider

Self
03.2006 - 01.2012

Nail Technician

JCPenney
01.2003 - 01.2006

Receptionist

Reflections Salon & Tanning
01.1993 - 01.1999

Cashier

Broilerworks
01.1993 - 01.1998

Receptionist

KOA Campgrounds
03.1990 - 01.1993

Temporary Manager

Third Dimension Salon
03.1990 - 01.1992

Receptionist

Hair Trends Hair Salon
01.1990 - 03.1992

Nail Technician

Hair Trends
01.1990 - 01.1992

Cosmotology

Beauty School

Valley High
Teresa Dean