Versatile and dedicated professional with a proven track record in customer service and nail art techniques, honed across roles from Nail Technician at JCPenney to managing reception at Reflections Salon & Tanning. Excelled in relationship building and client service quality, significantly enhancing customer satisfaction and loyalty. Skilled in both creative and administrative capacities, ensuring high standards of hygiene and appointment management.
Overview
35
35
years of professional experience
Work History
Nail Technician
Self Employed
03.2006 - Current
Stay at Home Mom
Self Employed
03.2006 - 05.2024
In Home Health Care Provider
Self
03.2006 - 01.2012
Nail Technician
JCPenney
01.2003 - 01.2006
Receptionist
Reflections Salon & Tanning
01.1993 - 01.1999
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Cashier
Broilerworks
01.1993 - 01.1998
Receptionist
KOA Campgrounds
03.1990 - 01.1993
Receptionist
Hair Trends Hair Salon
01.1990 - 03.1992
Temporary Manager
Third Dimension Salon
03.1990 - 01.1992
Streamlined communication processes to foster transparency among departments.
Managed budgets for various departmental initiatives.
Implemented training programs for enhanced employee skills.
Conducted performance evaluations to identify areas for employee growth.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Improved marketing to attract new customers and promote business.