Summary
Overview
Work History
Education
Skills
Certification
CUSTOM SECTION
References
Timeline
Generic

TERESA DELORES KUSTER

Belton,TX

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Deputy Commander, Nursing

U.S. Army Health Clinic, Wiesbaden
06.2023 - Current
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.

Senior Clinical Instructor

4TH Battalion 393RD Regiment
04.2021 - 05.2023
  • Ran face-to-face and virtual clinical skills sessions, covering core training requirements aligned with learner needs.
  • Identified clinical opportunities and recruited learners to engage with development programmes.
  • Contributed to the development of new curriculum modules, incorporating evidence-based practices in clinical training.
  • Developed tailored training materials, including manuals and online resources, to support diverse learning needs.
  • Led quality assurance initiatives to uphold high standards in clinical training programmes.
  • Promoted topic discussion and independent investigation to heighten student engagement.
  • Conducted regular assessments to monitor progress and identify areas for improvement in clinical competencies.
  • Assessed trainee performance using objective criteria and provided constructive feedback for improvement.
  • Managed sensitive student information with confidentiality and professionalism, building trust and respect in the educational environment.
  • Facilitated hands-on training sessions in hospital settings, fostering real-world experience for future healthcare professionals.
  • Provided mentorship and career guidance to students, fostering professional growth and development.
  • Facilitated engaging discussions focused on igniting student curiosity and deepening understanding of concepts.
  • Adapted teaching strategies to meet the diverse learning needs of students, customising instruction for optimal engagement.
  • Conducted risk assessments in clinical settings, prioritising student safety and compliance with health and safety regulations.
  • Analysed feedback from training participants to continuously refine and improve instructional methods.
  • Assisted staff with statutory and mandatory training completion for safe, compliant patient support.
  • Collaborated with academic staff to align clinical instruction with curriculum objectives, enhancing interdisciplinary learning.
  • Monitored compliance with healthcare regulations and standards during clinical training sessions.
  • Established unmet educational requirements and devised training programmes to close learning gaps.
  • Utilised multimedia tools and simulation software to create engaging and effective training experiences.
  • Engaged in ongoing professional development to maintain expertise in clinical instruction.
  • Taught lectures and seminars in [Area of study].
  • Kept instruction up to date by improving instructional materials, ordering new equipment and engaging learning modalities such as instructional technology.
  • Relayed feedback on clinical settings' effectiveness in enabling students to reach course and programme goals.
  • Supervised practical training in hospital settings, providing real-world experience to learners.
  • Evaluated and implemented feedback from students and faculty, continuously improving the quality of clinical instruction.

Head Nurse of a Family Medicine Residency Clinic

MEDICAL COMPANY BRAVO
04.2018 - 06.2021
  • Created annual budget to forecast income and expenditures and monitor department performance.
  • Conducted performance evaluations for nursing staff, providing feedback and setting objectives for professional development.
  • Reviewed and updated nursing practices in line with current research, maintaining high standards of clinical excellence.
  • Enforced quality assurance programme requirements for routinely audited core measures for patients with pneumonia or advanced directives to maintain fallout rate.
  • Established policy and procedures for nursing staff in clinic setting.
  • Reviewed and updated nursing policies and procedures, ensuring alignment with the latest healthcare standards and practices.
  • Collaborated with physicians and nursing staff to prevent medication errors, improve patient experience and deliver quality care.
  • Managed all nursing operations in line with regulatory standards, including Patient Safety and infection control guidelines.
  • Led a team of 25 nursing staff and supported 40 Family Practice Residents providing mentorship and fostering a collaborative working environment to improve patient care.
  • Led clinical supervision and mentorship, providing 1:1 supervision monthly for 25 staff.
  • Maintained up-to-date knowledge of nursing practices and healthcare innovations through continuous professional development.
  • Identified service and policy development changes to improve hospital operations and customer satisfaction.
  • Monitored and maintained high standards of care, adhering to regulatory and hospital policies for patient safety.
  • Analysed patient feedback to identify areas for improvement, driving initiatives that enhanced patient satisfaction levels.
  • Managed conflict resolution within the team, fostering a positive and supportive work environment.
  • Led daily ward rounds, liaising with multidisciplinary teams to discuss patient care and outcomes.
  • Provided direct nursing care for patients in emergency and critical conditions.
  • Worked collaboratively with Hospital administration and medical staff to improve patient experience.
  • Collaborated with healthcare providers to introduce new treatment methods, enhancing patient care and recovery rates.

CLINICAL HEAD NURSE

151 MEDICAL FIELD HOSPITAL
04.2019 - 03.2021
  • Conducted performance evaluations for nursing staff, providing feedback and setting objectives for professional development.
  • Organised transfer of care across various healthcare settings with patients and carers.
  • Reviewed and updated nursing practices in line with current research, maintaining high standards of clinical excellence.
  • Managed ward resources efficiently, including scheduling staff shifts and allocating equipment, to optimise patient care.
  • Enforced quality assurance programme requirements for routinely audited core measures for patients with pneumonia or advanced directives to maintain fallout rate.
  • Advocated for patients' rights and needs, acting as a liaison between patients, families, and healthcare providers.
  • Established policy and procedures for nursing staff in [Type] ward.
  • Collaborated with physicians and nursing staff to prevent medication errors, improve patient experience and deliver quality care.
  • Helped plan and deliver health education programmes targeted in specific communities or patient groups.
  • Periodically reviewed patient cases for quality assurance.
  • Managed all nursing operations in line with regulatory standards, including RCVS, H&S and infection control guidelines.
  • Implemented mandatory professional development programs for 50 staff.
  • Led a team of 50 nursing staff, providing mentorship and fostering a collaborative working environment to improve patient care.
  • Maintained up-to-date knowledge of nursing practices and healthcare innovations through continuous professional development.
  • Addressed and answered questions for families regarding patient treatment, health and progress.
  • Participated in quality assurance audits, implementing changes to enhance the quality and safety of patient care.
  • Assessed staff performance through 1:1 reviews and ongoing supervision.
  • Led daily ward rounds, liaising with multidisciplinary teams to discuss patient care and outcomes.

Hospital Education Director

Alpha Company 121ST Combat Support Hospital
04.2017 - 03.2018
  • Chaired cross-functional teams to review and update educational policies, ensuring compliance with regulatory requirements and best practices.
  • Orchestrated large-scale events, such as open days and educational fairs, to promote programmes and foster community engagement.
  • Led the integration of technology in classrooms, promoting interactive learning experiences and supporting digital literacy among students.
  • Streamlined administrative processes through the introduction of digital systems, enhancing efficiency and accessibility.
  • Organised academic events, including seminars, guest lectures, and conferences, to enrich the educational community.
  • Oversaw the accreditation process, preparing documentation and reports for external review bodies.
  • Led the adaptation of teaching methods to incorporate online and blended learning environments.
  • Performed lesson observations to measure teaching performance and provide constructive feedback.
  • Collaborated with department heads to design interdisciplinary courses that broadened student learning experiences.
  • Coordinated the transition of traditional face-to-face learning modules to online platforms, ensuring continuity of education during disruptions.
  • Analysed performance data to identify trends and opportunities for programme enhancement, driving strategic decision-making processes.
  • Reviewed and updated academic policies to reflect changes in legislation and educational best practices.
  • Directed comprehensive curriculum development, aligning educational programmes with national standards and innovative teaching methodologies.

DQS/CHIEF, HOSPITAL ED

USA MEDDAC FT POLK
06.2016 - 03.2017
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

DEP, QUALITY SERVICES

USA MEDDAC FT POLK
07.2015 - 06.2016
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.

CHIEF, HOSPITAL ED

USA MEDDAC FT POLK
07.2014 - 07.2015
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.

PCTS AMBASSADOR

BEAUMONT AMC CO A
07.2013 - 06.2014
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Delivered prompt service to prioritize customer needs.
  • Sought ways to improve processes and services provided.

CHIEF, HOSPITAL ED

BEAUMONT AMC CO A
07.2012 - 06.2013
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
  • Evaluated patient histories, complaints, and current symptoms.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Investigated and resolved issues affecting hospital operations and patient care.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.

CH, HOSPITAL EDUC

USA MEDDAC FT POLK
09.2011 - 06.2012
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.

CNOIC, PCU/PACU

USA MEDDAC FT POLK
05.2009 - 08.2011
  • Mentored new nursing staff, fostering professional growth and development through comprehensive training programs.
  • Conducted routine performance evaluations, providing constructive feedback to drive continuous improvement among nursing staff members.
  • Fostered improvement in staff development, personnel training, and standards of patient care.
  • Counseled families to improve communication.
  • Administered performance evaluations and probationary reviews to assess nursing personnel.
  • Evaluated clinical performance data, identifying trends for targeted intervention strategies aimed at improving overall patient outcomes.
  • Championed patient advocacy, working collaboratively with healthcare providers to ensure that the unique needs of each individual were met.
  • Maintained a safe working environment by enforcing infection control measures and adhering to safety protocols.
  • Ensured compliance with regulatory requirements by maintaining accurate documentation and adhering to established policies and procedures.

CNOIC, PACU

BROOKE AMC COMPANY A
05.2007 - 04.2009
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.

CLIN STAFF NUR

BROOKE AMC COMPANY A
10.2006 - 09.2007
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
  • Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
  • Enhanced employee understanding of company policies through development of accessible online handbook.
  • Optimized inventory management, reducing waste and ensuring availability of key supplies.

STAFF NUR, ICW (FWD IZ)

BROOKE AMC COMPANY A
07.2005 - 09.2006
  • Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
  • Liaised with management and other departments to maintain smooth operations.
  • Enhanced client satisfaction by providing personalized support and promptly addressing inquiries.
  • Facilitated cross-departmental workshops to foster collaborative work environment.
  • Increased team productivity with introduction of flexible work-from-home policy.

CLIN STAFF NUR

BROOKE AMC COMPANY A
12.2004 - 06.2005
  • Participated in team-building activities to foster teamwork and collaboration.
  • Maintained strict adherence to industry regulations, ensuring company compliance in all operations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Enhanced client satisfaction by providing personalized support and promptly addressing inquiries.

Education

Master of Science - Quality Management, Lean Six Sigma Black Belt

NEW ENGLAND FIN
BOSTON, MA
01.2019

BSN - NURSING, GENERAL

CAPITAL UNIVERSITY
Bexley, OH
01.2019

Skills

  • Emergency management
  • Environmental awareness
  • Safety procedures implementation
  • Relationship building
  • Customer relations
  • Strategic leadership
  • Safety management
  • Staff development
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Leadership skills
  • Problem-solving abilities
  • Reliability
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Safety procedures

Certification

Pistol Qualification M9, 04/17/32

CUSTOM SECTION

4 Sobrante Road, Belton, TX 76513

References

REFERENCES AVAILABLE ON REQUEST

Timeline

Deputy Commander, Nursing

U.S. Army Health Clinic, Wiesbaden
06.2023 - Current

Senior Clinical Instructor

4TH Battalion 393RD Regiment
04.2021 - 05.2023

CLINICAL HEAD NURSE

151 MEDICAL FIELD HOSPITAL
04.2019 - 03.2021

Head Nurse of a Family Medicine Residency Clinic

MEDICAL COMPANY BRAVO
04.2018 - 06.2021

Hospital Education Director

Alpha Company 121ST Combat Support Hospital
04.2017 - 03.2018

DQS/CHIEF, HOSPITAL ED

USA MEDDAC FT POLK
06.2016 - 03.2017

DEP, QUALITY SERVICES

USA MEDDAC FT POLK
07.2015 - 06.2016

CHIEF, HOSPITAL ED

USA MEDDAC FT POLK
07.2014 - 07.2015

PCTS AMBASSADOR

BEAUMONT AMC CO A
07.2013 - 06.2014

CHIEF, HOSPITAL ED

BEAUMONT AMC CO A
07.2012 - 06.2013

CH, HOSPITAL EDUC

USA MEDDAC FT POLK
09.2011 - 06.2012

CNOIC, PCU/PACU

USA MEDDAC FT POLK
05.2009 - 08.2011

CNOIC, PACU

BROOKE AMC COMPANY A
05.2007 - 04.2009

CLIN STAFF NUR

BROOKE AMC COMPANY A
10.2006 - 09.2007

STAFF NUR, ICW (FWD IZ)

BROOKE AMC COMPANY A
07.2005 - 09.2006

CLIN STAFF NUR

BROOKE AMC COMPANY A
12.2004 - 06.2005

Master of Science - Quality Management, Lean Six Sigma Black Belt

NEW ENGLAND FIN

BSN - NURSING, GENERAL

CAPITAL UNIVERSITY

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