Teresa Destefano
Akron,OH
Summary
Office Management and Administrative Professional esteemed as a motivated, self-sufficient individual through which independent or team success is facilitated, expected, and depended upon. A supreme value of people fuels a passion for relational success and augments an extremely strong work ethic, competency, and task focus consistently yielding highly effective productivity and effectiveness. Strong ability to prioritize projects and multitask effectively to achieve team goals.
Overview
15
15
years of professional experience
Work History
Office Manager
Jay Auto Group
11.2022 - 10.2023
- Provide direct support to the Controller
- Significant involvement in month-end close and reporting process.
- Train office personnel.
- Analyze and organize office operations and procedures
- Control all posted documents, including time records, vehicle deals, commissions, and additions/ changes to inventory.
- Daily bank reconciliation.
- Prepare daily bank deposit and cash report.
- Reconcile select accounts monthly
- Ensure that all manufacturer accounts including warranty claims, rebates, and incentives are current and accurate.
- Stay abreast of current factory incentives.
- Prepare sales commission/ charge-back detail reports.
- Manage the payoff of vehicle floor plan and customer accounts/ work with bank representatives.
- Oversee collection of past due accounts.
HR Assistant
Jay Auto Group
04.2022 - 11.2022
- Maintain accurate, up-to-date human resource files, records, and documentation.
- Answer frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.
- Screen applicant resumes, coordinate both phone and in-person interviews.
- Perform periodic audits of HR files and records.
- Complete termination paperwork and processes of termed employees.
- Assist in overall company and HR compliance management and issues
- Manage online job posting software.
- Assist with payroll functions.
- Liaison between HR Director and external benefits providers and vendors.
- Conduct new hire orientation.
- Plan and execute special events such as benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, etc.
- Assist new hires and employees with various training.
- Daily/weekly/monthly/yearly HR reporting.
Accounting Bookkeeper / Accounts Receivable
Jay Akron LLC
12.2017 - 04.2022
- Record financial transactions.
- Review and process client electronic payments and check deposits.
- Sort financial documents, accounting entries for data processing and post daily receipts and payments.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintain and process invoices, deposits, and money logs.
- Use documents such as sales slips, invoices, receipts, check stubs and computer printouts to verify, allocate and post details of business transactions to subsidiary accounts in appropriate ledgers or computer files.
- Reconcile and balance accounts.
- Record payments to customer accounts and maintain accounts receivable records.
- Take appropriate collection action on accounts more than 30 days old.
- Reconcile and deposit all monies received (daily).
Client Relations Manager
Dave Walter BMW
04.2009 - 12.2017
- Worked with department managers to develop and administer a customer relations program designed to build and retain a loyal customer base
- Acted as the dealership's goodwill ambassador.
- Escalated client complaints and feedback to the appropriate department.
- Collected and logged client feedback about service experience to identify areas for improvement.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Organized promotional events and interacted with community to increase sales volume.
Education
Bachelor of Arts and Sciences undergraduate program - Business and Organizational Communication
The University of Akron
Akron, OHSkills
- Effective Verbal and Written Communication
- Team Supervision
- Staff Management
- Bookkeeping
- Customer Service
- Billing
- Data Entry
- Human Resources
- Supply Management
- Office Administration
- Administrative Support
Timeline
Office Manager
Jay Auto Group
11.2022 - 10.2023
HR Assistant
Jay Auto Group
04.2022 - 11.2022
Accounting Bookkeeper / Accounts Receivable
Jay Akron LLC
12.2017 - 04.2022
Client Relations Manager
Dave Walter BMW
04.2009 - 12.2017
Bachelor of Arts and Sciences undergraduate program - Business and Organizational Communication
The University of Akron
Similar Profiles
Rajibuddin AhmedRajibuddin Ahmed
Accounts cum Admin Manager & BSC Coordinator at Jay Bee Auto Agencies Pvt. Ltd.Accounts cum Admin Manager & BSC Coordinator at Jay Bee Auto Agencies Pvt. Ltd.
Aravind JoshiAravind Joshi
Digital Marketing Strategist at Jay Jay Group of HatcheriesDigital Marketing Strategist at Jay Jay Group of Hatcheries
Jaynelly GomezJaynelly Gomez
Car Dealer at Jay Auto ImportCar Dealer at Jay Auto Import