Teresa Diaz
Stonybrook,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Remote Bilingual Customer Service Representative
Verizon Wireless
05.2020 - 08.2023
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Remote Bilingual Client Services Associate
Cigna
11.2017 - 02.2020
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Streamlined communication for improved efficiency, actively collaborating with cross-functional teams.
- Boosted Client Services team performance by implementing new process improvements and best practices.
- Developed strong rapport with clients, fostering long-term relationships and ensuring repeat business.
Bilingual Patient Care Specialist
Pain Management Center Of Long Island
12.2012 - 07.2016
- Enhanced patient satisfaction by providing timely and compassionate care.
- Reduced patient wait times by efficiently managing schedules and appointments.
- Streamlined communication between patients, healthcare providers, and insurance companies for a seamless treatment experience.
- Contributed to a positive work environment by collaborating with multidisciplinary teams across various departments.
Education
High School Diploma -
Cabrini High School
Manhattan, NY06.2004
Skills
- Call Management
- Refund Processing
- [Language] translation
- Caller Assistance
Languages
Spanish
Native or Bilingual
Timeline
Remote Bilingual Customer Service Representative
Verizon Wireless
05.2020 - 08.2023
Remote Bilingual Client Services Associate
Cigna
11.2017 - 02.2020
Bilingual Patient Care Specialist
Pain Management Center Of Long Island
12.2012 - 07.2016
High School Diploma -
Cabrini High School
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