Teresa Disbennet
San Luis Obispo,CA
Summary
Expert Healthcare Executive Leader experienced in executing and leading strategic plans to enhance CIN, ACO, Analytics/Business Intelligence, and delivering improved key performance initiatives by breaking down silos to streamline health systems aligned mission and goals for improved patient accessibility, quality outcomes, experience, and affordability while increasing staff satisfaction resulting in decreased attrition.
Overview
12
12
years of professional experience
Work History
Sr. Director/VP of Operations
Dignity Health/CommonSpirit Health System
07.2023 - Current
- Managed cross-functional teams for maximum efficiency and collaboration. Post-Acute Community Based Care ( Population Health/Transitional Care, Home Health, Palliative Care, Hospice, Home Based Infusion Center as a feeder for 3 Inpatient Hospital Facilities, Clinics, Extend Care Center, Post Acute Rehab, and Physician Health Group, and Family Medicine Group.
- Developed and executed operational plans to achieve organizational goals. Align multi-departments with strategic organizational goals to improve transitional care between inpatient, skilled nursing facilities, community based clinics, and primary physician groups.
- Reduced costs while maintaining quality through effective resource allocation and budget management. Improved from 2.5 Star to 4.5 Star ratings while reducing re-hospitalizations under national and state standards. Recognized nationally as the hospital based community based care provider with the fastest improvement in quality scores.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Boosted revenue growth with strategic business development initiatives. Through cost containment, key initiatives to boost revenue per visit, cost center is now profitable after years of operating negative EBIDTA.
Regional Director of Operations
AccentCare Home Health
07.2021 - 07.2023
- Monitored budget, developed agency scorecards to manage metrics, control cost, and improve outcomes.
- Develop and lead cross-functional processes for service lines (Home Health, Palliative Care, Hospice, Private Duty Care)
- Developed Care Navigator role to streamline care from referral to discharge and improve continuum of care across service lines.
- Collaborative leader to streamline centralization of core departments to improve KPI metrics
- Design readiness programs for Value Based Purchasing and Pre-Claim Review for clinical management staff.
- Contract negotiations with healthcare payors and staffing agencies.
- Monitored office workflow and administrative processes to keep operations running smoothly. Work with IT Home Care Home Base to reduce documentation time and streamline workflow.
- Developed sales and operations tools for market penetration while enhancing engagement and driving growth.
- Worked collaboratively with executive leaders to implement new processes and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Sr. Leader Continuum (VP/Executive Leadership)
Kaiser Permanente
02.2020 - 10.2020
- Executive Leader Sacramento Medical Center, Kaiser Permanente. Reported directly to SVP (CEO) of Medical Center as an executive board member for post acute services.
- Direct oversight over the following service lines: Home Health, Palliative Care, Hospice, Skilled Nursing Facility contracting, Population Health TCC, Durable Medical Equipment, Transportation, and High Mobility.
- 5 direct reports, Director of LTC department, Director of Home Health and Hospice, Inpatient and Outpatient Palliative Care Director, Population Health, Transitional Care Department and Transportation/DME Department Director.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Improved inter-operability across department service lines to further improve care navigation and continuity of care preventing cross functional silos
- Influential member of medical center executive team to create budgets, quality improvement practices, KPI Dashboards, Care Experience improvement projects, Financial management .
- Worked collaboratively with Kaiser Permanente Physician group. Develop clinical best practices, readmission task force, long length of stay initiatives to transition patients and repatriate Kaiser Permanente members to health plan facilities.
Regional Director of Operations
Kaiser Permanente
08.2017 - 07.2019
- Led team of 7 Area Administrators in operational development of service network, Home Health, Palliative Care, and Hospice including implementation of quality requirements and operating standards.
- Daily Active Patient Census 10,000+ overseeing 10 agencies within Southern California Region from Kern County to San Diego County as a feeder community based care system for 16 inpatient hospital facilities and Kaiser Medical Group.
- Produced in collaboration with IT team operational methodologies for creation of dashboards, driver diagrams and KPI reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assisted in recruiting, hiring and training of team members.
- Participated as executive on Compliance Committee for SCAL Regional Kaiser Permanente Department for Continuum of Care department.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
- Developed Team Based strategy to improve quality of care, care experience, decrease direct cost, increase productivity and reduced overtime.
Regional Director of Operations/Business Development Executive
Almost Family/LHC
03.2015 - 08.2017
- Served as Operational Director and Business Development for 4 Counties and 7 Home Health agencies.
- Oversight of 7 Branch Administrators to develop succession training, performance development, and financial/quality management skills
- Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Surpassed annual revenue targets through effective oversight of daily operations and strategic initiative implementation.
- Supported business growth through strategic planning and process development.
- Increased profitability by optimizing sales and fulfilling lower overhead costs.
Area Administrator
Medical Services Of America
03.2014 - 03.2015
- Managed all aspects of Clearwater Home Health Agency.
- Branch leader for MSA Home Health agency.
- Brought failing agency to top performing agency within company. Grew census from 28 patients to 189 active census within year.
- Created new referral partners boosting revenues while decreasing cost through increased productivity.
- Implemented new EMR technology.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Hired new high performing staff in field and back office.
Director(Branch Administrator)
Bayada
03.2013 - 03.2014
- Hired to start new Home Health agency in Pasco county region Fl.
- Company decided to change direction and not open new agency.
- Served as interim Administrator and developed strategies for expanding footprint.
- Worked collaboratively with Sales Director to increase referral sources.
- Worked collaboratively with Clearwater branch Administrator to manage KPI workflows, quality outcomes, and billing.
Patient Care Supervisor (DPS)
BayCare Home Health
03.2012 - 03.2013
- Director over Team 5, 1000+ ADC, managed 30+ field clinicians.
- Established new policies and updated existing policies to improve standard of care for patients.
- Collaborated with staff, management and external groups to coordinate patient care.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Education
Bachelor of Science - Exercise Physiology
Florida International University
Miami, FLBachelor of Science - Nursing
Barry University
Miami, FLMaster of Science - Organizational Leadership
Nova Southeastern University
Davie, FLSkills
- Proficient within Clinically Integrated Network
- Inter-operability expert
- Data analytics expert
- Catalyst Key Performance Initiative Driver
- Budgeting and finance
- Health Continuum Management and Oversight
- Operationalized Strategy Focus optimization
- Budget development
- Leader and thought partner to improve affordability, access, and experience as it aligns with Value Based Care and Performance
- Successful leader in high matrix and cross functional systems
Accomplishments
- Implement catalyst drivers to improve performance in the following areas: Quality, Access, Affordability, and Experience. Rated best percentiles for employee retention year over year.
- Successful integration of data integration programs to improve continuum interface to align different departments
- Successful implementation of hiring/creating strategic personnel to improve community based health promotion, health equity, mental and behavioral health initiatives, and chronic disease management
- Provide an enhanced robust Mother/Baby program to reduce hospital length of stay. Implemented Acute to Post Acute Palliative Care Programs, CHF protocols, and Sepsis protocols.
- Within 2 years improved 2 Star Rating to 5 Stars with Kaiser Permanente and 2.5 Stars to 4.5 Stars within a year for Dignity Health/Commonspirit for quality patient outcomes.
- Nominated Board of Directors City Council Area Agency on Aging San Luis Obispo, CA
Timeline
Sr. Director/VP of Operations
Dignity Health/CommonSpirit Health System
07.2023 - Current
Regional Director of Operations
AccentCare Home Health
07.2021 - 07.2023
Sr. Leader Continuum (VP/Executive Leadership)
Kaiser Permanente
02.2020 - 10.2020
Regional Director of Operations
Kaiser Permanente
08.2017 - 07.2019
Regional Director of Operations/Business Development Executive
Almost Family/LHC
03.2015 - 08.2017
Area Administrator
Medical Services Of America
03.2014 - 03.2015
Director(Branch Administrator)
Bayada
03.2013 - 03.2014
Patient Care Supervisor (DPS)
BayCare Home Health
03.2012 - 03.2013
Bachelor of Science - Exercise Physiology
Florida International University
Bachelor of Science - Nursing
Barry University
Master of Science - Organizational Leadership
Nova Southeastern University
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