TERESA DISON
Atlanta,GA
Summary
Sales Associate with over 15 years of extensive experience in customer service and team management, excelling in building loyalty and long-term relationships. Demonstrates strong leadership skills, effectively managing teams, and fostering professional growth. Aspires to leverage entrepreneurial spirit and leadership acumen to drive team success in a leadership role. Motivated professional with a successful background in the field, offering advanced money handling, merchandising, and team leadership abilities, combined with a dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.
Overview
24
24
years of professional experience
Work History
Head Cashier
Home Depot
Lovejoy, US
10.2007 - 08.2018
- Managed transactions and assisted 10 cashiers, enhancing team efficiency and customer satisfaction
- Resolved service issues promptly, fostering customer loyalty and repeat business
- Conducted store operations, ensuring seamless opening, closing, and stock management
- Mentored new cashiers, promoting skill development and positive team dynamics
- Managed a team of cashiers, enhancing service efficiency and ensuring smooth operations during peak hours
- Trained new cashiers, fostering a supportive environment that improved team performance and customer satisfaction
- Implemented stock rotation procedures, ensuring product freshness and optimizing inventory management
- Engaged customers through positive interactions, building loyalty and driving repeat business for the store
- Resolved service issues promptly, enhancing customer experiences and contributing to a positive store reputation
- Streamlined cash register operations, improving transaction speed and accuracy, leading to a noticeable boost in customer satisfaction
Tax Associate
H & R Block
Lovejoy, US
01.2006 - 04.2006
- Entered and verified tax data, ensuring precise filings and enhancing client trust
- Reduced errors in tax documents, streamlining processes and improving satisfaction
- Collaborated with clients to gather accurate information, fostering positive experiences
- Worked closely with clients to collect accurate information, creating a supportive environment for positive experiences
- Provided valuable education on tax regulations, empowering clients to make informed decisions and maximize their returns
- Leveraged tax software to enhance data entry efficiency, directly improving client experiences and service delivery
- Dedicated to continuous learning and punctuality, ensuring high-quality service and reliable support for clients
Front Office Assistant
Southern Crescent ENT, PC
Stockbridge, US
10.2005 - 10.2005
- Scanned and linked patient charts while processing payments, ensuring accurate record-keeping and financial transactions
- Verified insurance and addressed patient inquiries, fostering a welcoming environment and improving service delivery
- Demonstrated strong work ethic and punctuality, consistently learning new processes to support team goals
- Managed patient check-in/checkout, improving office efficiency and enhancing patient satisfaction
Head Start Teacher
Clayton County Head Start Center
Forest Park, US
01.2001 - 07.2003
- Implemented interactive workshops that enhanced literacy rates, significantly boosting student engagement and enthusiasm for reading
- Provided personalized feedback to parents and students, ensuring transparent communication and support for academic growth
- Integrated technology into the curriculum, enhancing students' analytical skills and preparing them for future academic challenges
- Maintained a safe and secure environment, effectively managing student behavior and promptly addressing any concerns with supervisory staff
- Facilitated engaging activities that promoted student participation, fostering a love for learning while enhancing critical thinking skills
Substitute Teacher
Clayton County Public Schools
Jonesboro, US
01.2001 - 01.2001
- Enhanced student comprehension through tailored lesson plans, resulting in improved classroom performance
- Collaborated with staff to maintain classroom discipline, ensuring a safe and productive educational setting
Data Entry Operator
Lockheed Martin
Atlanta, US
07.2000 - 01.2001
- Managed data entry tasks, accurately inputting child support payments and enhancing database efficiency under tight deadlines
- Analyzed data discrepancies in child support payments, leading to improved data accuracy and reduced processing errors
- Provided assistance to colleagues in data entry tasks, fostering a collaborative work environment and promoting team success
- Demonstrated strong work ethic and punctuality, consistently meeting deadlines and adapting quickly to evolving tasks
- Streamlined data entry processes, enhancing accuracy and speed while supporting team collaboration and efficiency
Account Processor/ Data Entry Operator
Nations Bank
Union City, US
01.1996 - 01.1999
- Processed accounts efficiently, ensuring timely completion and accuracy, showcasing strong attention to detail
- Managed departmental mail flow, streamlining operations and enhancing communication within the team
- Entered and maintained account data meticulously, contributing to improved data integrity and reporting accuracy
- Demonstrated a strong work ethic and punctuality, fostering a collaborative environment and supporting team goals
- Adapted quickly to new processes and technologies, enhancing productivity and embracing continuous learning
Switchboard Operator/ Customer Service
Sears Roebuck & Co
Alpharetta, US
05.1994 - 01.1996
- Managed multi-line phone system, ensuring prompt responses to customer inquiries while enhancing satisfaction through effective communication
- Collaborated with various departments to streamline processes, contributing to a more efficient workflow and improved team dynamics
- Provided exceptional customer service by resolving issues swiftly, fostering trust and loyalty among clients and enhancing overall experience
- Facilitated accurate sales processing and payment handling, leading to a noticeable increase in transaction efficiency and customer trust
- Maintained accurate records and reports, enabling informed decision-making and supporting management in achieving strategic goals
Education
Bachelor Degree - Interdisciplinary Studies
01.2025 - Current
Business Administration - Management Information Systems
01.2015
Medical Office Expert Certification -
01.2005
Business Management - Computer Programming
01.1995
Skills
- MS Office
- Customer service
- Microsoft Excel
- Team building
- Employee training
- Problem-solving
- Returns processing
- Cashier supervision
- POS system proficiency
Timeline
Herzing University - Bachelor Degree, Interdisciplinary Studies
01.2025 - Current
Head Cashier - Home Depot
10.2007 - 08.2018
Tax Associate - H & R Block
01.2006 - 04.2006
Front Office Assistant - Southern Crescent ENT, PC
10.2005 - 10.2005
Head Start Teacher - Clayton County Head Start Center
01.2001 - 07.2003
Substitute Teacher - Clayton County Public Schools
01.2001 - 01.2001
Data Entry Operator - Lockheed Martin
07.2000 - 01.2001
Account Processor/ Data Entry Operator - Nations Bank
01.1996 - 01.1999
Switchboard Operator/ Customer Service - Sears Roebuck & Co
05.1994 - 01.1996
Strayer University - Business Administration, Management Information Systems
Javelin Technical Training Center - Medical Office Expert Certification,
Clark Atlanta University - Business Management, Computer Programming
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc