Teresa Drew
Sherman
Summary
Dynamic Front Desk Receptionist with proven expertise at Thousand Trails, excelling in customer service and attention to detail. Enhanced guest satisfaction through efficient appointment scheduling and effective issue resolution. Skilled in managing multi-line phone systems and maintaining confidentiality, fostering a welcoming environment that increased guest retention.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Thousand Trails
01.2025 - Current
- Greeted visitors and directed them to appropriate personnel.
- Managed multi-line phone system, handling incoming calls efficiently.
- Scheduled appointments and maintained calendar for office staff.
- Processed incoming mail and packages, ensuring timely distribution.
- Assisted in maintaining cleanliness and organization of reception area.
- Provided support in administrative tasks as needed by team members.
- Updated client information in database accurately and promptly.
- Collaborated with team to enhance front desk operations and customer service protocols.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Greeted visitors warmly, creating positive first impression of organization.
- Streamlined check-in processes, reducing wait times for guests.
Front Desk Receptionist
TKG Logistics
2018 - 2025
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Provided basic technical support for front office equipment, minimizing downtime.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
General Studies
Napa Valley College
Napa, CAHigh School Diploma - General Studies
Vintage
Napa, CA06.1993
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Telephone etiquette
- Cash handling
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- Administrative skills
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Front office management
- Filing
- Sensitive information handling
- Work prioritization
- Issue handling
- Guest relations
- Multi-line telephone systems
- Conflict management
- Hospitality best practices
Timeline
Front Desk Receptionist
Thousand Trails
01.2025 - Current
Front Desk Receptionist
TKG Logistics
2018 - 2025
General Studies
Napa Valley College
High School Diploma - General Studies
Vintage