Summary
Overview
Work History
Education
Skills
Timeline
Generic

TERESA DUNCAN

WAYNESBORO,Mississippi

Summary

Quality-driven CSR with proven record of excellent job performance. Manages projects at each stage with diligent and attentive approach, carefully checking details and testing assumptions. Skilled in training junior personnel in principles and practices. Dedicated CSR professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic CSR eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of CSR and training in CSR. Motivated to learn, grow and excel in CSR. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Tax Preparation Specialist

DUNCAN TAX SERVICE
WAYNESBORO, MS
10.2014 - Current
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Offered clients recommendations to reduce tax liabilities.
  • Maintained complete records of client tax returns and supporting documentation in secured areas
  • Provided information about available products and services to clients, resulting in increased business opportunities

Payroll Clerk

Ellisville State School
ELLISVILLE, MS
05.2020 - 03.2021
  • Maintained payroll information by calculating, collecting and entering data.
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Maintained payroll information by calculating, collecting and entering data
  • Initiated direct deposits and prepared manual checks for [Number] employees
  • Processed payrolls on regular basis for more than [Number] employees nationally
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates

CSR, Sales

ALORICA
Phoenix, AZ
03.2020 - 03.2021
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained records related to sales, returns and inventory availability.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

CSR, Sales

Costco
Sacramento, CA
03.2020 - 01.2021
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained records related to sales, returns and inventory availability.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Merchandiser

Footprints Retail Services
LISLE, IL
04.2017 - 08.2020
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.

Merchandiser

ACOSTA
JACKSONVILLE, FL
04.2013 - 07.2017
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.

Tax Preparer

Jackson Hewitt
LAUREL, MS
10.2011 - 10.2014
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.

Education

Associate of Science - MEDICAL BILLING AND CODING

University of Phoenix
Tempe, AZ
03.2015

CERT - NURSING

Jones County Junior College
Ellisville, MS
05.2006

GED -

Jones County Junior College
Ellisville, MS
08.2005

Skills

  • Correspondence Writing
  • Document Preparation
  • Tax Computation
  • Individual Tax Returns

Timeline

Payroll Clerk

Ellisville State School
05.2020 - 03.2021

CSR, Sales

ALORICA
03.2020 - 03.2021

CSR, Sales

Costco
03.2020 - 01.2021

Merchandiser

Footprints Retail Services
04.2017 - 08.2020

Tax Preparation Specialist

DUNCAN TAX SERVICE
10.2014 - Current

Merchandiser

ACOSTA
04.2013 - 07.2017

Tax Preparer

Jackson Hewitt
10.2011 - 10.2014

Associate of Science - MEDICAL BILLING AND CODING

University of Phoenix

CERT - NURSING

Jones County Junior College

GED -

Jones County Junior College
TERESA DUNCAN