Teresa Durling
San Francisco,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
PUBLIC SAFETY COMMUNICATIONS DISPATCHER
City and County of San Francisco
02.2024 - 01.2025
- Receiving emergency and non-emergency calls and efficiently gathering, evaluating, prioritizing, and documenting information from callers
- Dispatching police, fire, and EMS field units to specific locations using a computer-aided dispatch system, multiple video display terminals, two-way radio dispatch console, and related equipment
- Evaluating incoming reports of police, fire, and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel
- Monitoring, coordinating, and accurately maintaining the status of incidents and records of dispatched emergency service personnel and apparatus
- Receiving and disseminating information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire, or medical service assistance, or to notices of wanted persons, stolen property, warrants, and all-points bulletins; maintains confidentiality of information
- Maintaining familiarity with area geography including major streets and buildings; recognizing circumstances that may pose hazards to public safety field units and the public
- Maintaining up-to-date understanding of public safety policies and procedures for the Department of Emergency Management, police, fire, EMS, and other emergency service providers
- Responding to routine and non-routine inquiries regarding police, fire, or emergency medical services; properly classifying and prioritizing any report or complaint and determining appropriate course of action; providing appropriate referrals as necessary
ADMINISTRATIVE ASSISTANT - FULL TIME
Merry Clinic
03.2014 - 04.2023
- Providing support working with patients who suffer from various skin conditions; advising patients on the appropriate herbal remedy for their condition; various office support duties
- Providing customer service via all communications channels (written and verbal), addressing customer requests concerning products and services
- Performing all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
- Setting and managing patient appointment schedules using Google calendar
- Providing education to patients re: Chinese herbal medicine, diet and lifestyle related to their skin health complaint
- Maintaining patient charts and confidential files
- Evaluating patients presenting with various skin and other chronic conditions
- Keeps operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments
- Assisting in the manufacture of various herbal medications
- Supporting patients with customized patient teaching tools
- Packing and shipping of all product to domestic and international customers
- Monitoring all product inventory, and notifying management when product stock is low
- Performing a wide range of office operations with strong commitment to accuracy, efficiency and service quality
OWNER - PART TIME
Teresa Durling, L.Ac.
01.2019 - 01.2021
- Company Overview: Private acupuncture practice in San Francisco, California
- Assisted patients with the management of diverse issues such as stress, digestive problems and pain
- Educated patients on lifestyle changes that could enhance the benefits of acupuncture treatments
- Helped to balance and harmonize the patient's mind, body and spirit
- Diagnosed patient concerns and implemented treatments based on the tenets of TCM
- Maintained patient charts and confidential files
- Maintained electronic health records using Unified Practice software
- Observed strict confidentiality and safeguarded all patient-related information
- Oversaw implementation of patient management plans
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
- Private acupuncture practice in San Francisco, California
DOCTORAL PROGRAM ADMINISTRATIVE ASSISTANT FULL TIME
American College of Traditional Chinese Medicine
07.2012 - 05.2014
- Assistant to the Dean of the Doctoral Program
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Arranged hotel accommodations for visiting professors
- Recorded meeting minutes
- Compiled all course materials and distributed to students
- Maintained files of CV's and resumes of visiting professors
- Arranged effective communication between Doctoral program administration, college administration, visiting professors, and students
- Monitored student attendance records by taking note of absences from classes
CLINIC FRONT DESK ASSOCIATE - FULL TIME
American College of Traditional Chinese Medicine
08.2003 - 07.2012
- Greeted each patient pleasantly and offered desk sheet for easy sign-in
- Answered multi-line phone system and directed callers to requested personnel and departments
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Processed patient payments and scanned identification and insurance cards
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Took messages from patients and promptly relayed to appropriate staff
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
- Trained new staff on office procedures, insurance processes and medical terminology
- Followed infection control procedures to protect patients and staff in waiting area
- Straightened up waiting room to maintain neat and organized space
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Checked patients in and out for appointments and collected co-payments
- Handled correspondence, managed files and performed other clerical duties for office staff
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files, using Medisoft software
- Protected patients by observing strict HIPAA guidelines
- Informed patients of financial responsibilities prior to rendering services
- Conducted patient intake interviews to collect medical information and insurance details
- Compiled physical and digital documents, charts and reports
- Called patients to confirm scheduled appointments and obtain additional details
Education
Bachelor of Arts - Biology, Psychology, Holistic Health
San Francisco State University
San Francisco, CAMSTCM - Chinese Medicine
American College of Traditional Chinese Medicine
Skills
- Data entry
- Multitasking and prioritization
- Service-oriented mindset
- Problem resolution
- Typing speed
- Attention to detail
- Team collaboration
- Verbal and written communication
- Customer relations
- Customer assistance
- Quick learner
- Call center experience
Certification
California Licensed Acupuncturist, AC 15923
References
References available upon request
Timeline
PUBLIC SAFETY COMMUNICATIONS DISPATCHER
City and County of San Francisco
02.2024 - 01.2025
OWNER - PART TIME
Teresa Durling, L.Ac.
01.2019 - 01.2021
ADMINISTRATIVE ASSISTANT - FULL TIME
Merry Clinic
03.2014 - 04.2023
DOCTORAL PROGRAM ADMINISTRATIVE ASSISTANT FULL TIME
American College of Traditional Chinese Medicine
07.2012 - 05.2014
CLINIC FRONT DESK ASSOCIATE - FULL TIME
American College of Traditional Chinese Medicine
08.2003 - 07.2012
MSTCM - Chinese Medicine
American College of Traditional Chinese Medicine
California Licensed Acupuncturist, AC 15923
Bachelor of Arts - Biology, Psychology, Holistic Health
San Francisco State University
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