Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Dutton

Tomahawk,KY

Summary

Proven to enhance office efficiencies at Highlands ARH Oncology Associates, I excel in data management and customer service, demonstrating a positive attitude and professional maturity. Achievements include streamlining recruitment processes and significantly improving billing accuracy, showcasing my ability to adapt and contribute positively to team environments.

Professional in office management, bringing valuable administrative experience to support organizational goals. Adept at streamlining office procedures and ensuring effective communication across departments. Known for strong teamwork capabilities and adaptability in dynamic settings, with focus on organizational and clerical skills.

Overview

32
32
years of professional experience

Work History

Office Clerk

Highlands ARH Oncology Associates
05.2022 - Current
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
  • Contributed to a positive work environment through teamwork and open communication with colleagues across various departments.

Billing Support/Utilization Review

Mountain Comprehensive Care
01.2017 - 05.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Front Office Coordinator

Highland Regional Ortho/Dr. Blankenship, MD
05.2014 - 06.2016
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
  • Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
  • Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
  • Collect patient and client documents and information upon referral.

Personnel Clerk/Payroll Clerk

Martin County Home Heath
05.2004 - 06.2014
  • Streamlined recruitment processes for faster candidate selection and improved hiring rates.v
  • Assisted in payroll processing, ensuring timely and accurate salary disbursement to all employees.
  • Operated records databases, maintained files and investigated and corrected discrepancie.
  • Enhanced personnel records management by implementing a digital filing system.
  • Maintained confidentiality when managing sensitive personnel information.
  • Provided information and answered questions via in-person, telephone and electronic means.

Billing Clerk/Customer Service

American Standard
05.1993 - 01.2002
  • Executed billing tasks and recorded information in company databases.
  • Verified accuracy of billing data and corrected discrepancies.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.

Education

No Degree - Medical/Office

BSCTC/Mayo Technical
Paintsville, KY
02-2002

Skills

  • Data entry
  • Maintaining records
  • Data management
  • Verbal communication
  • Document scanning
  • Scheduling appointments
  • Customer service
  • Positive attitude
  • Prioritizing work
  • Information verification
  • Professional and mature
  • Telephone reception

Timeline

Office Clerk

Highlands ARH Oncology Associates
05.2022 - Current

Billing Support/Utilization Review

Mountain Comprehensive Care
01.2017 - 05.2022

Front Office Coordinator

Highland Regional Ortho/Dr. Blankenship, MD
05.2014 - 06.2016

Personnel Clerk/Payroll Clerk

Martin County Home Heath
05.2004 - 06.2014

Billing Clerk/Customer Service

American Standard
05.1993 - 01.2002

No Degree - Medical/Office

BSCTC/Mayo Technical

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