Teresa Eastman
Midland,MI
Summary
Dynamic sales professional with a proven track record at ASD Inc., excelling in customer relationship management and consultative sales. Leveraging CRM proficiency and exceptional service to enhance customer satisfaction and foster long-term loyalty. Consistently exceeding sales targets by effectively assessing customer needs and providing tailored product recommendations.
Overview
34
34
years of professional experience
Work History
Sales Consultant
Brady Plus/KSS Enterprises
04.2009 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Kept detailed records of daily activities through online customer database.
Inside Sales Representative
ASD Inc.
06.1995 - 04.2009
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Invoice Clerk
ASD Inc.
06.1990 - 06.1995
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Processed invoices and payments in line with company policies and procedures.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving billing disputes with diplomacy and professionalism.
- Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.
- Responded to customer concerns and questions on daily basis.
Education
Computer Information Systems
Delta College
University Center, MISkills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Consultative Sales
- Cold-calling
- Demonstrations
- Customer Relationship Building
- Customer Service
- Sales consultation
- Customer Needs Assessment
Timeline
Sales Consultant
Brady Plus/KSS Enterprises
04.2009 - Current
Inside Sales Representative
ASD Inc.
06.1995 - 04.2009
Invoice Clerk
ASD Inc.
06.1990 - 06.1995
Computer Information Systems
Delta College
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