Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Eastman

Midland,MI

Summary

Dynamic sales professional with a proven track record at ASD Inc., excelling in customer relationship management and consultative sales. Leveraging CRM proficiency and exceptional service to enhance customer satisfaction and foster long-term loyalty. Consistently exceeding sales targets by effectively assessing customer needs and providing tailored product recommendations.

Overview

34
34
years of professional experience

Work History

Sales Consultant

Brady Plus/KSS Enterprises
04.2009 - Current
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Kept detailed records of daily activities through online customer database.

Inside Sales Representative

ASD Inc.
06.1995 - 04.2009
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Invoice Clerk

ASD Inc.
06.1990 - 06.1995
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Followed-up on past due payments to facilitate prompt collection of payments.
  • Reviewed invoices for accuracy and completeness prior to issuing payments.
  • Processed invoices and payments in line with company policies and procedures.
  • Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
  • Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving billing disputes with diplomacy and professionalism.
  • Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.
  • Responded to customer concerns and questions on daily basis.

Education

Computer Information Systems

Delta College
University Center, MI

Skills

  • Time Management
  • Customer Relationship Management
  • CRM proficiency
  • Product and service knowledge
  • Consultative Sales
  • Cold-calling
  • Demonstrations
  • Customer Relationship Building
  • Customer Service
  • Sales consultation
  • Customer Needs Assessment

Timeline

Sales Consultant

Brady Plus/KSS Enterprises
04.2009 - Current

Inside Sales Representative

ASD Inc.
06.1995 - 04.2009

Invoice Clerk

ASD Inc.
06.1990 - 06.1995

Computer Information Systems

Delta College
Teresa Eastman