Dynamic sales professional with a proven track record at ASD Inc., excelling in customer relationship management and consultative sales. Leveraging CRM proficiency and exceptional service to enhance customer satisfaction and foster long-term loyalty. Consistently exceeding sales targets by effectively assessing customer needs and providing tailored product recommendations.
Overview
34
34
years of professional experience
Work History
Sales Consultant
Brady Plus/KSS Enterprises
04.2009 - Current
Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Followed up with existing customers to provide additional support and address concerns.
Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Built relationships with customers and community to promote long term business growth.
Informed customers of promotions to increase sales productivity and volume.
Kept detailed records of daily activities through online customer database.
Inside Sales Representative
ASD Inc.
06.1995 - 04.2009
Answered customers' questions regarding products, prices, and availability.
Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Managed friendly and professional customer interactions.
Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Invoice Clerk
ASD Inc.
06.1990 - 06.1995
Prepared and mailed invoices to customers, processed payments, and documented account updates.
Followed-up on past due payments to facilitate prompt collection of payments.
Reviewed invoices for accuracy and completeness prior to issuing payments.
Processed invoices and payments in line with company policies and procedures.
Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
Enhanced customer satisfaction by promptly addressing inquiries and resolving billing disputes with diplomacy and professionalism.
Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.
Responded to customer concerns and questions on daily basis.
Education
Computer Information Systems
Delta College
University Center, MI
Skills
Time Management
Customer Relationship Management
CRM proficiency
Product and service knowledge
Consultative Sales
Cold-calling
Demonstrations
Customer Relationship Building
Customer Service
Sales consultation
Customer Needs Assessment
Timeline
Sales Consultant
Brady Plus/KSS Enterprises
04.2009 - Current
Inside Sales Representative
ASD Inc.
06.1995 - 04.2009
Invoice Clerk
ASD Inc.
06.1990 - 06.1995
Computer Information Systems
Delta College
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