Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Egner

Massillon,OH

Summary

Dynamic Member Engagement Representative at Paul & Carol David YMCA with a proven track record in enhancing member satisfaction through effective communication and data analysis. Skilled in complaint resolution and membership database management, I excel at developing strategies that drive retention and foster a welcoming environment for all members.

Overview

18
18
years of professional experience

Work History

Member Engagement Representative

Paul & Carol David YMCA
Massillon, OH
09.2014 - Current
  • Assisted in developing engagement strategies to enhance member satisfaction and retention.
  • Collaborated with multiple Directors to maintain a welcoming and inclusive environment.
  • Conducted follow-up communications to gather feedback on member experiences and needs.
  • Responded promptly to inquiries from members via phone or email.
  • Provided exemplary customer service to ensure members' satisfaction.
  • Developed reports on membership trends and performance metrics for management review.
  • Resolved customer complaints in a timely manner while maintaining high levels of professionalism.
  • Managed membership databases to ensure the accuracy of contact information.
  • Managed member inquiries by providing timely and accurate information about services.

Board of Directors

Royal Family Kids Camp/Church of the Lakes
Canton, OH
01.2008 - 07.2023
  • Contributed innovative ideas and solutions to enhance staff and counselor performance and outcomes.
  • Prioritized and organized tasks to efficiently accomplish camp goals.
  • Identified needs of foster children promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Help create daily camp itineraries and safety protocols.

Office Manager/CareGiver

Home Instead Senior Care Home
North Canton, OH
03.2008 - 08.2011
  • Assisted in recruiting, onboarding and training new employees.
  • Managed front desk operations including greeting visitors and answering questions.
  • Ensured compliance with applicable laws regarding employment practices.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Provided training to new hires on office policies and procedures and well as industry standards.
  • Maintained filing system for records, correspondence and other documents.
  • Supervised CareGivers, organized schedules and delegated tasks.
  • Used judgment and initiative in handling confidential matters and requests.

Education

Associate of Arts - Business Administration

Bowling Green State University
Bowling Green, OH
05-1983

Skills

  • Member engagement
  • Data analysis
  • Customer relationship management
  • Membership database management
  • Complaint resolution
  • Report generation
  • Effective communication
  • Problem solving
  • Time management
  • Conflict resolution
  • Budget administration

Timeline

Member Engagement Representative

Paul & Carol David YMCA
09.2014 - Current

Office Manager/CareGiver

Home Instead Senior Care Home
03.2008 - 08.2011

Board of Directors

Royal Family Kids Camp/Church of the Lakes
01.2008 - 07.2023

Associate of Arts - Business Administration

Bowling Green State University

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