Teri Eidson
Kirkland,WA
Summary
Seasoned Operations Manager and talented leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Operations Manager
GreenStone Designs
07.2017 - 05.2024
- Responsible for managing daily business operations and making sure everything runs smoothly every day.
- Defined, revised and implemented operational policies and guidelines as needed.
- Responsible for reviewing employee time reporting, confirming accuracy, and timely submission to payroll.
- Accountable for efficient operational management systems; employee performance, procuring resources, compliance, mentorship, increasing cost-effectiveness of our products and services and prioritizing quality customer service through practicing best practices.
- Performed regular inspections of client sites to guarantee our services were at the highest level, as well as identifying where recognition is warranted and/or opportunities for development existed.
- Responsible for client relationships.
- Served as primary contact with clients, with keen focus on developing and maintaining positive relationships.
- Collaborated and managed vendors, independent contractors, property managers and project managers.
- Performed new client job site analysis and bid preparations with scope of services itemizing projected costs.
- Responsible for creating job descriptions, recruiting and hiring competent personnel and implementing staff evaluation parameters.
- Performed performance reviews, promotions, disciplinary action, hiring and terminations.
- Managed procurement and resource allocation.
- Maintained current SDS on chemical products
- Assembled company Safety Manual and developed subsequent training programs.
- Responsible for execution and enforcement of employee compliance with Federal and State laws.
- Responsible for establishing and maintaining safety-first culture by promoting safe work practices through hands-on training, demonstrations, educational videos.
- Fostered collaborative teamwork environment.
- Responsible for overseeing high quality interior and exterior containers; plant health, aesthetics, placement, etc..
- Performed interpretation architectural designs and blueprints.
Director of Facilities
Bellevue College
01.2008 - 01.2016
- Responsible for the operations of facilities at two campuses; maintenance, janitorial, hardscapes and grounds & landscape
- Performed daily walk throughs to ensure no safety hazards existed and where applicable, corrected hazards immediately
- Worked closely with Capital Projects in the planning and management of new construction, renovations and large scale repairs of the Bellevue College facilities
- Collaborated with Public Safety to maintain campus safety of staff, students and visitors
- Acted proactively to identify potential hazards and conduct to reduce risks of potential injury or incident
- Accountable for the execution and enforcement of employee compliance with Federal and State laws
- Involved with two projects that were awarded with Gold LEED buildings
- Participated in diversity programs that focused on creating and maintaining an inclusive and safe environment for visitors, students, faculty and staff
- Implemented a partnership with a "language bank" to better communicate with ESL students, staff and employees
- Prepared and conducted annual custodial and grounds maintenance personnel evaluations; provided constructive feedback and developed plans for progression in current role and/or within the department
- Extensive experience with the collective bargaining agreement
- Maintained an on-going working relationship with Washington State Federation of State Employees
- Supported the development and execution of facilities related cost savings measures to reduce spending in accordance with budget challenges and cost saving targets
- Responsible for vetting vendors; collecting bids and supervising work to completion and as described in scope of services
- Trained employees on MSDS; purpose, interpreting and the importance of understanding relevance with products used to perform their job.
Grounds Manager
Bellevue College
01.2006 - 01.2008
- Responsible for beautification and maintenance of landscape, sports fields and hardscapes at both Bellevue campuses
- Performed regular site visits to ensure quality of work meets or exceeds standards and most importantly, ensuring safety of students, faculty and visitors; e.g.; keeping plants at appropriate size to prevent line of sight obstruction.
- Responsible for monitoring irrigation schedule (Rainbird), scheduling irrigation and repairs
- Trained grounds crew on safety and operation of tools and commercial equipment
- Performed employee performance reviews.
Grounds Crew, Retail
Classic Nursery & Landscape Co.
01.2004 - 01.2006
- Worked on maintenance crew responsible for commercial and residential landscape installations and weekly maintenance
- Served as landscape design consultant to customers at retail nursery
- Received plant deliveries, entered into inventory software, organized plant material and cared for nursery plants.
Litigation Manager & Team Leader
MetLife Insurance
01.1994 - 01.2003
- Managed attorney represented injury claims
- Provided direction, mentorship and supervision to claims adjusters
- Investigated, analyzed and determined coverage and extent of company's liability concerning loss or damage to affect settlement with attorney-represented claimants and insureds
- Executed daily correspondence with attorneys, police, medical professionals, witnesses, insureds or claimants to gather complete information to analyze information
- Regularly participated in courtroom arbitrations and mediations in effort to reach amicable settlements
- In charge of managing house and defense attorneys; directing their course of action towards timely settlement
- Analyzed and interpreted medical reports
- Estimated cost of compensation for injured claimants
- Negotiated settlements with claimants attorneys.
Education
AA - Environmental Horticulture
Lake Washington Technical College
Kirkland, WABS - Psychology, BS Criminology
University of Southern Oregon
Ashland, ORSkills
- MAC OS
- Microsoft Suite
- Operations Management
- Operational Efficiency
- Building and Facility Management
- Client Relationship Management
- Logistics Management
- Project Management
- Quality Assurance
- Workflow Planning and Implementation
- Vendor Sourcing
- Purchasing and Procurement
- Policies and Procedures Compliance
- Health and Safety Compliance
- Team Leadership
- Performance Management
- Performance Evaluations
- Staff Development
Certification
- Valid Washington State issued Driver's License
- First Aid/CPR
- Pesticide License
Timeline
Operations Manager
GreenStone Designs
07.2017 - 05.2024
Director of Facilities
Bellevue College
01.2008 - 01.2016
Grounds Manager
Bellevue College
01.2006 - 01.2008
Grounds Crew, Retail
Classic Nursery & Landscape Co.
01.2004 - 01.2006
Litigation Manager & Team Leader
MetLife Insurance
01.1994 - 01.2003
AA - Environmental Horticulture
Lake Washington Technical College
BS - Psychology, BS Criminology
University of Southern Oregon
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