Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Epperson

Kansas City,MO

Summary

Advanced proficiency and demonstrated skill with minimal supervision.

Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Amazon Associate

Amazon
Kansas City, KS
10.2019 - Current
  • Maintained working knowledge of latest industry techniques, methods and equipment
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Supported Area Manager and Associates
  • Acted as an associate resource, trained, and ensured a successful shift
  • Tracked and reported performance
  • Provided feedback on associates' performance
  • Assisted in area readiness
  • Identified and addressed safety hazards within work area
  • Pack items and prepare

CUSTOMER CARE ADVOCATE

Alliance Data Systems, Inc
Lenexa, KS
04.2015 - Current
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities
  • Achieved long-term business objectives by analyzing customer feedback for process improvements
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information
  • Determined charges for service requested
  • Collected payments and arranged for billing
  • Resolved customers' billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
  • Checked to ensure that appropriate changes were made to resolve customers' problems
  • Answered incoming calls and assisted as needed by properly handling account inquiries, complaints, and providing solutions in a courteous and timely manner.

Learning Ambassador

Amazon
Kansas City, Kansas
04.2022 - 10.2023
  • Collaborated with faculty members to identify areas of improvement in the curriculum
  • Utilized a variety of teaching methods such as problem-solving exercises, simulations, role plays.
  • Communicated regularly with instructors regarding any changes or updates required in course content.

ESCALATION SUPERVISOR

NCO Financial Systems
Lenexa, KS
11.2010 - 12.2014
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Checked to ensure that appropriate changes were made to resolve customers' problems
  • Determined charges for service requested, collected deposits or payments, and arranged for billing
  • Contacted customers to respond to inquiries or to notify them of claim investigations results or any planned adjustments
  • Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Solicited sales of new or additional service or product malfunctions.

Education

High School Diploma -

Paseo Acad. of Performing Arts
Kansas City, MO
06.1996

Skills

  • Task Prioritization
  • Problem Solving
  • Pick / Pack
  • Safety
  • Labeling
  • Assist in area readiness
  • Training
  • Stop line Jams
  • Box making

Timeline

Learning Ambassador

Amazon
04.2022 - 10.2023

Amazon Associate

Amazon
10.2019 - Current

CUSTOMER CARE ADVOCATE

Alliance Data Systems, Inc
04.2015 - Current

ESCALATION SUPERVISOR

NCO Financial Systems
11.2010 - 12.2014

High School Diploma -

Paseo Acad. of Performing Arts

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Teresa Epperson