Teresa Escobar Ornelas
modesto
Summary
Efficient Back Office Executive known for high productivity and ability to complete tasks swiftly. Possess specialized skills in data management, process optimization, and customer relationship management. Excel in communication, time management, and problem-solving, ensuring seamless back-end operations that support front-line performance.
Overview
8
8
years of professional experience
Work History
Back Office Supervisor
Golden Valley Health Centers
Modesto , CA
2018.05 - 2020.02
- Supervised a team of back office assistants to ensure all tasks were completed accurately and on time.
- Monitored inventory levels of necessary supplies such as stationery items and forms, ensuring adequate stock is maintained at all times.
- Conducted regular meetings with staff members to discuss progress, issues, concerns.
- Managed, monitored and coordinated back office operations to ensure smooth functioning.
- Assisted in resolving customer complaints or inquiries related to back office activities.
Medical Billing/Administrative Assistant
Golden Bear Physical Therapy
Modesto , CA
2013.03 - 2015.01
- Trained staff members on coding techniques, billing protocols, and other aspects of medical billing operations.
- Supervised medical billing staff to ensure accurate coding and timely collections.
- Researched current trends in medical billing practices and updated course content accordingly.
- Conducted regular audits of all medical billing activities to identify errors or discrepancies.
- Assisted in the development of departmental policies and procedures related to medical billing processes.
Overnight Supervisor
Walmart Neighborhood Market
Modesto , CA
2012.03 - 2014.12
- Addressed any issues raised by employees during their shift in a timely manner.
- Ensured proper functioning of cash registers at the end of each shift.
- Performed daily inventory checks to monitor stock levels and replenish items as necessary.
Education
Associate of Applied Science - Respiratory Therapy
Kaplan College - Stockton
Stockton, CA2012-10
Skills
- Office Administration
- Process Management
- Financial Management
- Organizational Leadership
- Task Delegation
- Document Control
- Interdepartmental communications
- Office operations
- Customer Service
- Display Setup
- Order Processing
- Money Handling
- Loss Prevention
- Time Management
- Product Recommendations
- Product Knowledge
- Product Merchandising
- Product Promotions
- Stocking and Receiving
- Point of sale systems
- Transaction Processing
Timeline
Back Office Supervisor
Golden Valley Health Centers
2018.05 - 2020.02
Medical Billing/Administrative Assistant
Golden Bear Physical Therapy
2013.03 - 2015.01
Overnight Supervisor
Walmart Neighborhood Market
2012.03 - 2014.12
Associate of Applied Science - Respiratory Therapy
Kaplan College - Stockton
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