Teresa Estes
New Smyrna Beach,Fl
Summary
Experienced office manager with a proven track record of success in a variety of industries with a solid record of high efficiency and productivity. Strong attention to detail and accuracy. Degrees in Accounting and Business Administration.
Overview
18
18
years of professional experience
Work History
Office Manager
Bisnetts Of Watertown, Inc.
01.2019 - 09.2023
- Posted receivables, made daily deposits, reconciled bank accounts, managed payroll and quarterly payroll reports and filed sales tax documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Utilized company's accounting systems to review reports and prepare assessments.
- Developed and maintained effective relationships with banking institutions to support financial operations.
Office Manager
SWBG Wholesales, Inc.
01.2018 - 09.2023
- Maintained customer database for seasonal contracts, renewed company licenses, reconciled all bank statements, made deposits, and managed all accounts receivables and payables.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Office Manager
FX Automotive Toystore
01.2015 - 01.2017
- Managed daily office operations including management of Title Clerk, researched, and applied for dealership incentives, issue customer refunds for DMV registration overpayment, reconciled bank accounts and schedules for corporate office.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Office Manager
Fuccillo Chevrolet
01.2011 - 01.2014
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Title Clerk/Receptionist
Fuccillo Dodge
01.2010 - 01.2011
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Assistant Office Manager
JD Drilling
01.2007 - 01.2011
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant to the Office Manager
Watertown Dental
01.2006 - 01.2007
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Associate of Applied Business - Accounting Technology And Bookkeeping
Jefferson Community College
Watertown, NY12.1998
High School Diploma -
South Jefferson High School
Adams, NY06.1994
Skills
- MS Office Suite
- QuickBooks
- CRM
- Problem Solving
- Time Management
- Organization
- Data Entry
- Billing
Personal Information
Title: Office Manager/Accounts Manager
References
References available upon request
Timeline
Office Manager
Bisnetts Of Watertown, Inc.
01.2019 - 09.2023
Office Manager
SWBG Wholesales, Inc.
01.2018 - 09.2023
Office Manager
FX Automotive Toystore
01.2015 - 01.2017
Assistant Office Manager
Fuccillo Chevrolet
01.2011 - 01.2014
Title Clerk/Receptionist
Fuccillo Dodge
01.2010 - 01.2011
Assistant Office Manager
JD Drilling
01.2007 - 01.2011
Assistant to the Office Manager
Watertown Dental
01.2006 - 01.2007
Associate of Applied Business - Accounting Technology And Bookkeeping
Jefferson Community College
High School Diploma -
South Jefferson High School
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