Teresa Farias Gomez

• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Celebrity Cruises great cruises company, with excellent benefits, good salary, and good content. I had a nice experience, I learned how to make reservations, and payments, it was something very different from how they handle things. Offered advice assistance to customers, paying attention to special needs or wants. Answered customer telephone calls promptly to avoid on-hold wait times. Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns. Computed total costs and profit requirements for customer sales to provide accurate pricing.

• Excellent company had a nice work personal experience from your training and work project learned to take control in a call regarding payments customer information b2b. Maintained accurate and current customer account data with manual form processing and digital information updates. Created user accounts and assigned permission. Researched and identified solutions to technical problems. Generated reports to track performance and analyze trends. Educated customers about billing, payment processing and support policies and procedures.

Sales Avis and Budge reservations paid in advance with additional products to their vehicle rental. Offered advice assistance to customers, paying attention to special needs or wants. Identified and responded to customer requests and concerns through email, online chat, and phone for both English and [Spanish]-speaking customers. Met all call quality standards and daily quotas for first-call resolution. Documented customer service policies, scripts and procedures in English and [Spanish].