Teresa Flood
Franklin,NC
Summary
Outgoing Job Title with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Communicative Job Title dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
29
29
years of professional experience
Work History
Server Shift Leader
Primary Restaurant And Bar
09.2023 - 04.2024
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Consistently met or exceeded sales goals through upselling techniques.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed ideas for improving server procedures during weekly meetings with management staff.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
- Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
- Maintained detailed records of daily sales transactions for accurate reporting purposes.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Server Manager
Golden Corral Buffet And Grill
10.1995 - 05.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Conducted thorough audits of existing systems to identify potential vulnerabilities and recommend appropriate measures for risk mitigation.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Collaborated with cross-functional teams to develop effective server management strategies and identify areas for improvement.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Conducted performance evaluations to identify needed merit raises or disciplinary actions.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Optimized server configurations for improved performance, reliability, and costefficiency.
- Enhanced server efficiency by monitoring performance and implementing necessary upgrades.
- Administered user accounts, access controls, and permissions in accordance with company policies and best practices for security compliance.
- Coordinated emergency response efforts during critical incidents like hardware failures/power outages ensuring minimal impact on business continuity plans.
- Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.
- Enforced compliance with uniform and personal presentation standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
Lovejoy High School
Hampton, GASkills
- Organization
- Complaint Handling
- Shift planning
- Personnel Training
- Customer Relationship Management
- Verbal and written communication
- Assignment Delegation
- Table Bussing
- Guest service
- Food Safety
- Dining room logistics
- Staff Motivation
- Food presentation
- Customer Service Management
- Staff schedule administration
- Dining room management
- Server coordination
- Hospitality administration
- Cleaning and sanitation
- Team Leadership
- Attention to Detail
- Positive and Friendly Attitude
- Order Taking and Processing
- Teamwork and Collaboration
- Critical Thinking
- Responsible and Trustworthy
- POS system operations
- Customer Service
- Resourceful and Reliable
- Guest Relations
- Employee Training and Development
- Team motivation
- Organization and Efficiency
- Sales Techniques
- Special Event Coordination
- Table Setting
- Dining area maintenance
- Problem-Solving
- Service prioritization
- High-volume dining
Timeline
Server Shift Leader
Primary Restaurant And Bar
09.2023 - 04.2024
Server Manager
Golden Corral Buffet And Grill
10.1995 - 05.2023
Lovejoy High School
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