Teresa Ford
Shepherdsville,KY
Overview
37
37
years of professional experience
Work History
Server
Red Lobster Restaurant
Louisville, KY
12.2017 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Olive Garden Restaurant
Louisville, KY
04.2015 - 08.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Carryout Specialist
Bob Evans Restaurant
Louisville, KY
03.2003 - 04.2012
- Followed all company policies and procedures to deliver quality work.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Assistant Manager
Lee's Famous Recipe
Elizabethtown, KY
04.1987 - 04.1988
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate - Medical Office Assistance
ATA
Louisville, KY09.2009
GED -
North Bullitt High School
Shepherdsville, KY02.1984
Skills
- Dining Room Logistics
- Developing Rapport with Guests
- Guest Satisfaction
- Dining Room Management
- Customer Relationship Management
- Phone Inquiries
- Billing and Payment Processing
- Age Verification
- Food Safety
- Customer Loyalty
- Credit Card Transaction Processing
- Food and Beverage Pairings
- Cool Under Pressure
- Ability to Lift 30 Pounds
- Rewards Programs
- Wine and Liquor Service
- Warm and Friendly
- Safe Work Practices
- Process Payments
- Special Requests and Substitutions
- Accurate Cash Handling
- Inventory Management
- Team Leadership
- Staff Training
- Staff Management
Timeline
Server
Red Lobster Restaurant
12.2017 - Current
Server
Olive Garden Restaurant
04.2015 - 08.2017
Carryout Specialist
Bob Evans Restaurant
03.2003 - 04.2012
Assistant Manager
Lee's Famous Recipe
04.1987 - 04.1988
Associate - Medical Office Assistance
ATA
GED -
North Bullitt High School