Teresa Francis
Yonkers,NY
Summary
Dynamic Patient Care Technician with experience at Montefiore Hospital, skilled in vital signs monitoring and patient observation. Enhanced patient satisfaction through compassionate care and effective communication. Proven ability to streamline operations and foster teamwork, contributing to a collaborative healthcare environment. Committed to maintaining high standards of safety and quality in patient care.
Experienced with managing restaurant staff and ensuring smooth daily operations. Utilizes team-building and conflict resolution skills to maintain positive work environment. Track record of enhancing customer satisfaction and operational efficiency.
Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Committed to enhancing customer experiences while cutting overall costs. Emergency healthcare professional with solid experience in patient care within fast-paced settings. Strong skills in patient assessment, wound care, and administering basic life support. Known for teamwork and adaptability, ensuring seamless operations and optimal patient outcomes. Dependable with strong focus on collaboration and achieving results.
Overview
24
24
years of professional experience
Work History
Emergency Room Patient Care Technician
Montefiore Hospital
01.2021 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Improved patient satisfaction by providing compassionate and attentive care during high-stress situations.
- Collaborated effectively with multidisciplinary teams to provide comprehensive care for diverse patient populations.
Patient Care Technician
Amsterdam Nursing Home
07.2016 - 01.2021
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
Partner
Real Taste
01.2014 - 07.2016
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Spoke with peers to verify task completion, meeting tight customer demand.
- Oversaw restaurant day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations.
- Streamlined internal processes, fostering improved efficiency and productivity within the restaurant.
- Implemented rigorous quality control measures, ensuring highest standards of service delivery.
- Fostered collaborative work environment, encouraging cross-functional teams to achieve common goals.
- Developed and implemented strategic plan for entering new markets, resulting in substantial increase in brand visibility for growth and profitability.
Restaurant Supervisor
New Taste
03.2001 - 07.2014
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Maintained accurate records of sales, labor and other costs.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
- Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Evaluated vendor relationships periodically, seeking competitive pricing options while maintaining high-quality product standards.
- Implemented health and safety protocols, ensuring clean and safe environment for both staff and patrons.
- Coordinated event planning, managing logistics for successful private dining experiences.
- Improved team morale and reduced staff turnover by implementing comprehensive training program for new hires.
- Managed scheduling efficiently, ensuring adequate staffing during busy periods without overspending on labor.
- Maintained inventory levels to ensure availability of popular dishes, reducing waste and optimizing costs.
- Oversaw daily operations, ensuring compliance with local health and safety regulations.
- Enhanced customer satisfaction with prompt and courteous service, addressing complaints effectively.
- Reduced instances of order errors by implementing new order management system.
- Coordinated with kitchen staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Evaluated employee performance, providing feedback and coaching to improve service quality.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
Education
Certificate - Food And Nutrition
Heart Academy
Jamaica01-1997
Certificate - Customer Service
Heart Academy
Jamaica 06-1995
Diploma - Accounting
Iona High School
Jamaica06-1993
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Customer relationship building
- Performance analysis
- Marketing
- Operations management
- Administrative management
- Financial administration
- Client relationship management
- Sales strategy development
- Conflict resolution
- Customer service
- Team coordination
- Hospitality
- Food safety compliance
- Health and safety standards
- Labor cost control
- Performance monitoring
- Operational efficiency
- Sales strategy
- Cost accounting
- Restaurant policies and procedures
- Team management
- Service quality
- Staff training
Timeline
Emergency Room Patient Care Technician
Montefiore Hospital
01.2021 - Current
Patient Care Technician
Amsterdam Nursing Home
07.2016 - 01.2021
Partner
Real Taste
01.2014 - 07.2016
Restaurant Supervisor
New Taste
03.2001 - 07.2014
Certificate - Food And Nutrition
Heart Academy
Certificate - Customer Service
Heart Academy
Diploma - Accounting
Iona High School
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